Customer Service Advisor

6 months ago


Warminster, United Kingdom Razor Consulting - Business Management Full time

**About us**

Razor Consulting - Business Management are operating as a Recruitment Business and this posting is made on behalf of our client.

Our client are a small, family-run business who design, import and sell wooden furniture and home accessories to residential customers, both in-store and across the UK via our website.

Training on company software will be provided.

The role includes all aspects of caring for the showroom including cleaning throughout the week and ensuring displays are kept looking their best and all items are priced.

You must be well presented, have a good phone manner and be good at dealing with people.

**Duties Include**:

- Entering orders and customer details onto the computer system
- Dealing with after-sales enquiries
- Regularly checking order statuses and updating customers on progress
- Being a key holder to the showroom
- Maintaining a tidy and clean showroom
- Any other ad-hoc duties as required by the management team.

**Essential Attributes**:

- Proactive approach to work
- Ability to multi-task and work well under pressure
- A good work ethic and ‘can do’ attitude’
- Excellent telephone manner
- Ability to learn lots of new processes
- Strong organisation and ability to meet deadlines
- Excellent level of attention to detail to be able to ensure that accurate data is collected onto the systems
- Good written and verbal communication skills.
- Highly organised and efficient
- Willingness to be flexible in approach to work

The hours are from 37.5 per week and are rostered between 9:00-5.00 Monday-Saturday. You will work 5 days a week on a 7 day rota with a requirement to work every other Saturday.

**Job Type**: Permanent

**Salary**: Between £11.35 - £12.50 per hour

**Benefits**:

- Company events and meals
- Company pension
- Employee discount
- On-site parking
- Free food one day a week

Schedule:

- Day shift
- Monday to Saturday (5 days a week)

Supplemental pay types:

- Bonus scheme
- Commission pay

**Education**:

- Diploma of Higher Education (preferred but not essential)

**Experience**:

- Customer service: 2 years (preferred)

Work remotely:

- No

**Salary**: £11.35-£12.50 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Yearly bonus

Ability to commute/relocate:

- Warminster, BA12 0BG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you confident in your technical abilities and feel that you could adapt to a fast-paced environment that requires learning lots of new processes?
- Do you recognise that the position is 5 days a week with necessary weekend availability?

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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