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Senior Customer Service Lead

3 weeks ago

Warminster, Wiltshire, United Kingdom Starbucks Full time

About the Job

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We are seeking a highly motivated and experienced Shift Supervisor to join our team at Starbucks in Warminster. As a key member of our leadership team, you will be responsible for ensuring that every customer has an exceptional experience.

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The successful candidate will have a proven track record of leading teams and providing excellent customer service. You will be responsible for supervising a team of baristas and providing coaching and feedback to ensure that they meet our high standards.

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As a Shift Supervisor, you will also be responsible for managing cash handling and stock levels, as well as maintaining a clean and safe working environment.

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Key Responsibilities:

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  • Lead and motivate a team of baristas to deliver exceptional customer service\
  • Supervise and provide coaching to team members to improve their performance\
  • Manage cash handling and stock levels to minimize losses and maximize sales\
  • Maintain a clean and safe working environment\
  • Ensure that all health and safety procedures are followed\
  • Contribute to the development of business plans and strategies\
    • \

Estimated Salary: £28,000 - £34,000 per annum

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Bonus Scheme: Quarterly Bonus Incentive

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Benefits include a competitive salary, bonuses, and opportunities for career progression.