Customer Service Assistant

5 months ago


Warminster, United Kingdom Haine and Smith Full time

**Customer Service Assistant (Optical Advisor)**

The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.

**Main Responsibilities**
- Reception work such as greeting patients, scheduling appointments, sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You may also have the opportunity to progress to dispensing spectacles with further training.

**Personal Specification - Skills, Knowledge and Experience**
- No previous optical experience is required, you will be provided with full training.
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- A strong background in customer service and commitment to customer care
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams
- To be able to communicate clearly and concisely, without using jargon or technical language
- Excellent verbal and written communication skills
- Listening skills, to ensure you're giving the customer the best advice
- Sales experience, and the ability to inspire customer loyalty
- Good commercial awareness
- Teamworking skills, and the ability to lead and motivate staff
- A flexible approach to work and the ability to adapt to change
- Self-motivation
- Attention to detail.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility - able to be flexible on days worked and providing cover to other practices
- Well-presented and professional

Pay: Up to £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Store discount

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: WARM/OA



  • Warminster, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Warminster, BA12 6AQ **Hours**:Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift).** **What’s...


  • Warminster, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Warminster, BA12 9BJ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Warminster, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Warminster, BA12 6AQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express **Transport Required - Located off the A303** We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer...


  • Warminster, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Warminster, BA12 6AQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express **Transport Required - Located off the A303** We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer...


  • Warminster, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant **Location**:Warminster, BA12 9BJ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Warminster, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Warminster, BA12 6AQ **Hours**: Part-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join...


  • Warminster, United Kingdom Moto Full time

    **Address**:Warminster Services, A36 Bypass, Bath Road, Warminster, Wiltshire BA12 7RU** **£10.97 per hour** Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering BP’s handy range travel essentials as...


  • Warminster, Wiltshire, United Kingdom Direct Response Employment Services Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Direct Response Employment Services. As a Customer Service Representative, you will be the first point of contact for our clients' customers, providing exceptional service and support via phone and electronic formats.Key...

  • Customer Assistant

    5 months ago


    Warminster, United Kingdom Lidl Full time

    Part Time Summary We are looking for people to join our team on 20 - 25hr contracts on our: Early shifts: starting from 05:00am Late Shifts: finishing between 22:30pm - 23:00pm £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in....


  • Warminster, Wiltshire, United Kingdom Longleat Full time

    At Longleat, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our Contact Centre, you will play a vital role in providing exceptional customer service to our guests.Key Responsibilities:Answering incoming guest telephone calls, emails, and social media inquiries in a...

  • Customer Assistant

    5 months ago


    Warminster, United Kingdom Lidl Full time

    Night Shift Summary £12.40 - £16.50 per hour | 40 hour contract | Nights shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just...


  • Warminster, Wiltshire, United Kingdom EG Group Full time

    Role: We are seeking a skilled and friendly Barista to join our EG Group team at our Starbucks store in Shaftesbury. As a Barista, you will be responsible for delivering exceptional customer service, preparing beverages and products, and maintaining a clean and welcoming store environment.Key Responsibilities:Engage with customers to provide a fast and...


  • Warminster, Wiltshire, United Kingdom EG Group Full time

    Job DescriptionWe are seeking a friendly and dedicated Customer Service Representative to join our team as a Beverage Specialist at our Starbucks store in Shaftesbury, BA12 6AQ. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing beverages, and maintaining a clean and welcoming store environment.Key...


  • Warminster, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Administrator** **Circa £22-26,000 Salary pro rata (dependant on experience)** **Permanent, Full Time Position, Monday - Friday** **Location: Maiden Bradley Warminster Wiltshire BA12 7JD** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions...


  • Warminster, Wiltshire, United Kingdom Longleat Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Longleat. As a key member of our Guest Experience team, you will be responsible for providing exceptional customer service to our guests, addressing their queries, and ensuring their satisfaction.With a core business of around 1 million guests every year, we are passionate...


  • Warminster, Wiltshire, United Kingdom Longleat Full time

    About LongleatLongleat is a world-renowned attraction, welcoming over 1 million guests every year. Our mission is to provide unforgettable experiences that bring family and friends together, creating memories that last a lifetime.Job OverviewWe are seeking an exceptional Customer Service Representative to join our team, providing exceptional guest service by...


  • Warminster, United Kingdom Razor Consulting - Business Management Full time

    **About us** Razor Consulting - Business Management are operating as a Recruitment Business and this posting is made on behalf of our client. Our client are a small, family-run business who design, import and sell wooden furniture and home accessories to residential customers, both in-store and across the UK via our website. Training on company software...


  • Warminster, Wiltshire, United Kingdom Longleat Full time

    We are seeking a Customer Service Representative to provide exceptional guest service by addressing queries and ensuring our guests satisfaction. You will handle incoming calls, social media posts, and emails, providing efficient and professional service in responding on behalf of the business.A key aspect of this role is dealing with guest enquires in...


  • Warminster, United Kingdom Compass UK & Ireland Full time

    Kitchen Assistant Role SummaryAt Compass Group UK & Ireland, we're committed to delivering exceptional customer service in the defence, government, and energy sectors. We're seeking a motivated and passionate Dedicated Food Service Assistant to join our team on a full-time basis, working 40 hours per week.We offer every opportunity for progression and...


  • Warminster, Wiltshire, United Kingdom Longleat Full time

    At Longleat, we are seeking a highly skilled Customer Service Representative to join our team and provide exceptional guest experiences.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key responsibilities will include:Responding to guest inquiries and resolving issues in a...