Apprentice Customer Service Advisor
3 days ago
**About Casa Bella Furniture**
Casa Bella Furniture are a small, family-run business. We design, import and sell wooden furniture and home accessories to residential customers, both in-store and across the UK via our website.
**Main Duties**
- Entering orders and customer details onto our computer system
- Dealing with after-sales enquiries
- Regularly checking order statuses and updating customers on progress
- Being a key holder to our showroom
- The role includes all aspects of caring for the showroom including cleaning throughout the week and ensuring displays are kept looking their best and all items are priced.
- Any other ad-hoc duties as required by the management team
**What Apprenticeship Training will you Receive?**
The successful applicant will complete and obtain a Level 3 Customer ServiceQualification through Learning Curve Group.
You will be taught through:
- 4-6 Weekly 1-2-1 Sessions with your tutor
- 6 weekly hours of Off The Job Training
- The course is an 18 month long programme
**Requirements**:
**Desired Skills and Qualities**
- Proactive approach to work
- Ability to multi-task and work well under pressure
- A good work ethic and ‘can do’ attitude’
- Excellent telephone manner
- The ability to quickly navigate Windows Explorer and multiple screens/web browsers
- Strong organisation and ability to meet deadlines
- Excellent level of attention to detail to be able to ensure that accurate data is collected onto the systems
- Good written and verbal communication skills.
- Highly organised and efficient
- You must be well presented
- Willingness to be flexible in approach to work
**Desired Experience**:
- Customer service: 1 years (preferred)
**Working Week**
- Monday - Friday
- 9:30am - 5:30pm
- Occasional weekend work may be required to cover holidays.
**Benefits**
- Company events
- Company pension (dependant on age)
- Employee discount
- On-site parking
**Supplemental Pay Types**:
- Bonus scheme
- Commission pay
**Salary**: From £13,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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