![Furniturebox UK](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
3 months ago
**Role**:Customer Success Specialist
**Salary: Range** - £26,500.00 - £28,500.00
**Hours**:37.5 hour working week with 30 minutes unpaid lunch**
Worked over a rota Monday to Friday 7 am - 8 pm, with 1 in 3 weekends to include Saturday/Sunday shifts also on a rota basis with a day off in lieu during the week.
Each Monday to Friday week will have a maximum of 1 x 8pm finish.
**Location**:Hybrid Working: Warminster/WFH
**Department**: Customer Services
**Contract Type**: Full Time - Permanent
**Reports to**:Customer Success Manage**r**
**Company description**
An exciting opportunity to join one of the Sunday Times' 100 Fastest Growing Businesses with a supportive and encouraging team culture.
Furniturebox is a fast-growing online furniture business dedicated to beautiful, quality, and affordable products backed with exceptional customer service. Offering free next day delivery up until 8pm, free returns, a 2-year guarantee and an average 4.9 out of 5 stars on Trustpilot with 6,500+ reviews. The two Directors (and Co-Founders) have big plans to continue growing to become the biggest and best furniture company in the UK, USA and globally.
**Role Summary**
The Customer Success Specialist will provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries by taking ownership of issues.
The Customer Success Specialist is also responsible for the management and accurate storage and use of Customer-related data ensuring use in accordance with company policies. They will assist customers with problems or unexpected situations, provide solutions, and ensure customer issues are resolved in a timely manner. They will develop and maintain customer relationships, maintain accurate records of customer interactions, and provide a great customer experience.
**Duties and Responsibilities**
You’ll work on your own and with your team to effectively support our customers and join the company in its drive to be the number one company for home furniture in the UK
**Requirements**:
- Confident at talking on the phone to customers (essential)
- Dealing with customers in a professional and understanding way (essential)
- Good communication skills and ability to work well in a team (essential)
- Energetic and positive mentality (essential)
- Good literacy ability (essential)
- Ideally would have had experience in dealing with customers previously (preferred)
- Able to work to a rota and cover regular periods at the weekend on a rota basis (essential)
- Organised and methodical approach (essential)
- Able to prioritise workload and work on own initiative or as part of a team (essential)
- Experience working in a contact centre environment for at least one year (preferred)
- Full driving licence and own transport (preferred)
**The Bonus Bits - A few extra things we do to make Furniturebox a great place to work**:
- Perkbox membership for discounts and savings on lots of your everyday essentials, wellness, and other special treats
- Staff discount across our product range
- Employee of the month: we want to celebrate our successes across the whole company.
- Discounted private healthcare with Vitality.
- Employee Assistance Programme (EAP) through Bupa
- Team events: we plan events and regular get-togethers for our teams to have fun and socialise - if that's something you would like to take part in
- Option for hybrid working.
- Holiday increments that increase after 2 years
- 25 days holiday (plus bank holidays)
- Cake on Wednesdays and Beer (or Cider/Wine) on Fridays
**More Bonus Bits/Info - Just in case you needed any more.**
**The people you will work with**
**Customer Success Team**: Your team will be there to help and support you
**Despatch Team**: Working with the team to check on orders and delivery information
**Knowledge Team**: Using our Knowledge Base of over 900 documents to help you in your learning journey with us, also you can feedback any information you would like to see included
**Marketing Team**: Always on hand to help with any specific product query or query with our website
**What we will do to make sure you’re successful in the role**:
The Furniturebox team has been rapidly growing over the last couple of years thanks to dedicated teams in Bristol and Wiltshire who are always coming up with new ideas and being given the creative freedom to implement them. We’ve created a culture of sharing ideas and being open to trying new things and will encourage you to do the same. We love working with people who are enthusiastic and passionate about their work and we know that this role can deliver that for the right person. You will get lots of support from your manager, Directors and the wider team.
**Message from Pete Fletcher, Customer Success Manager**:
“This is such an exciting time to join our team We are a small friendly bunch and we are dedicated to providing the best ser
-
Customer Assistant
3 months ago
Warminster, United Kingdom Lidl Full timePart Time Summary We are looking for people to join our team on 20 - 25hr contracts on our: Early shifts: starting from 05:00am Late Shifts: finishing between 22:30pm - 23:00pm £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in....
-
Flexographic Printing Specialist
5 days ago
Warminster, Wiltshire, United Kingdom Streamline Search Full timeFlexographic Printing Specialist - Corrugated PackagingOur client, a family-operated manufacturer in the corrugated packaging sector, focuses on providing tailored solutions for the ecommerce market. They are currently in search of a Flexographic Printing Specialist to enhance their production team.The successful candidate will be tasked with the operation...
-
Customer Service Assistant
3 months ago
Warminster, United Kingdom EG Group Full time**Role**:Customer Service Assistant - Nights **Location**:Warminster, BA12 6AQ **Hours**:Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift).** **What’s...
-
Medication Processing Specialist
2 weeks ago
Warminster, Wiltshire, United Kingdom The Avenue Surgery Full timePosition Overview The Avenue Surgery is in search of a dedicated and innovative professional to become a vital member of our pharmacy team, demonstrating exceptional attention to detail. The Medication Processing Specialist plays a crucial role in assisting our healthcare providers with the management and preparation of repeat medication requests for...
-
Customer Service Administrator
3 months ago
Warminster, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Service Administrator** **Circa £22-26,000 Salary pro rata (dependant on experience)** **Permanent, Full Time Position, Monday - Friday** **Location: Maiden Bradley Warminster Wiltshire BA12 7JD** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions...
-
Customer Service Representative
8 hours ago
Warminster, Wiltshire, United Kingdom Moto Full timeAbout MotoMoto is a leading provider of motorway services in the UK, offering a unique blend of convenience, comfort, and entertainment to travelers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional...
-
Customer Assistant
3 months ago
Warminster, United Kingdom Lidl Full timeNight Shift Summary £12.40 - £16.50 per hour | 40 hour contract | Nights shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just...
-
Youth Care Support Specialist
2 weeks ago
Warminster, Wiltshire, United Kingdom West Drove House Full timeJob Title: Youth Care Support Specialist at West Drove House Shift Schedule: Week 1 - Monday, Wednesday, SaturdayWeek 2 - Tuesday, Friday, SundayWeek 3 - Thursday: 10am to 10:30am the following day Work Location: Warminster, Wiltshire Essential Qualifications: Must possess a Full UK Driving Licence and have access to a personal vehicle ...
-
Apprentice Customer Service Advisor
3 months ago
Warminster, United Kingdom Casa Bella Furniture Full time**About Casa Bella Furniture** Casa Bella Furniture are a small, family-run business. We design, import and sell wooden furniture and home accessories to residential customers, both in-store and across the UK via our website. **Main Duties** - Entering orders and customer details onto our computer system - Dealing with after-sales enquiries - Regularly...
-
Care Support Specialist
8 hours ago
Warminster, Wiltshire, United Kingdom Leonard Cheshire Full timeAbout the RoleWe are seeking a highly motivated and compassionate Female Support Worker to join our team at Leonard Cheshire. As a Support Worker, you will play a vital role in providing person-centered care and support to our customers, enabling them to live independently and achieve their goals.Key ResponsibilitiesAssist with daily life tasks, including...
-
Rental Operations Specialist
2 weeks ago
Warminster, Wiltshire, United Kingdom The Recruitment Web Full timePosition OverviewEquipment Hire Coordinator needed for a dynamic Tool and Equipment Rental Centre. We offer a competitive salary and a vibrant work environment.Our organization specializes in providing a wide range of rental equipment, from essential power tools to larger machinery such as excavators and dumpers. We take pride in our commitment to...
-
Electrical Testing Specialist
2 weeks ago
Warminster, Wiltshire, United Kingdom Bennett and Game Recruitment LTD Full timeJob OverviewTest and Inspection Electrician needed. Our client, a reputable Mechanical, Electrical, and Fire & Security firm, is expanding its operations across the South West of the UK. They are currently seeking a Test and Inspection Electrician to join their growing team. In this role, successful candidates will be responsible for conducting fixed wire...
-
Senior Brand Marketing Specialist
2 weeks ago
Warminster, Wiltshire, United Kingdom White Horse Employment Full timeWhite Horse Employment is excited to announce a unique opportunity for a Senior Marketing Manager. This role will be integral to the broader marketing division, engaging across various platforms, spearheading promotional initiatives, enhancing brand visibility, and driving customer engagement to achieve business objectives.Key Responsibilities:Overseeing all...
-
Band 6 Community Physiotherapist
2 weeks ago
Warminster, United Kingdom Hunter AHP Resourcing Full timeCommunity Physiotherapist – Wilsthire - £25-£28ph! Hunter AHP have an exciting opportunity for a Band 5 or Band 6 physiotherapist to secure an ongoing locum contract for within a community rehabilitation team in Wilsthire. You will work as part of a wider highly experienced multi-disciplinary therapy team which include occupational therapists, nurses,...
-
Band 6 Community Physiotherapist
1 day ago
Warminster, United Kingdom Hunter AHP Resourcing Full timeCommunity Physiotherapist – Wilsthire - £25-£28ph!Hunter AHP have an exciting opportunity for a Band 5 or Band 6 physiotherapist to secure an ongoing locum contract for within a community rehabilitation team in Wilsthire.You will work as part of a wider highly experienced multi-disciplinary therapy team which include occupational therapists, nurses, and...
-
Emotional and Social Support Specialist
2 weeks ago
Warminster, Wiltshire, United Kingdom Protocol Education Full timePosition: Social & Emotional Support WorkerCompany: Protocol EducationOverview:Protocol Education is seeking a dedicated Social & Emotional Support Worker to join our team. This role involves working closely with students who face challenges related to ASD, Social Emotional Mental Health (SEMH), and various learning disabilities.Key Responsibilities:Support...
-
Phlebotomist -esw
2 months ago
Warminster, United Kingdom Bluecrest Wellness Full timeBluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives. We were founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest...
-
Part Time Delivery Driver
3 months ago
Warminster, United Kingdom La Chasse Limited Full timeLa Chasse is a family run specialist food distribution company. We are looking for a dedicated person to join our team for a Relief driving Role to cover sickness, Absence and holiday. Driving days start between 5.00 am & 6.00am finish 2.00-3.00pm, you finish when all deliveries and collections are done if you finish early this wont affect your pay. - Clean...
-
Lead Machine Operator- Bobst Expert Fold
3 months ago
Warminster, United Kingdom Hawk 3 Talent Solutions Full time**Lead Machine Operator - BOBST Expert fold** **Warminster** **Permanent - 2 Shift weekly rotation.** **Salary: £30,000 to £33,000 based on experience** Hawk 3 Recruitment are working with a specialist manufacturer based In Warminster to recruit a lead machine operator to join their company on a permanent basis. Excellent opportunity for someone who is...
-
Learning Support Assistant
2 months ago
Warminster, United Kingdom Academics Ltd Full timeAre you passionate for demonstrating the value of education to vulnerable children? Are you enthusiastic to make the difference to the lives of students? Academics LTD are working with a fantastic school in the Warminster area who are looking to appoint hard working, motivational Learning Support Assistants for September 2024. This Learning Support...