Administrator
6 months ago
Overview:
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment and care options.
We are currently recruiting an Administrator to join our busy CGL service in Forth Valley. As well as undertaking administrative tasks, this post will involve daily meeting and greeting of all service users and visitors to the service so having a friendly and courteous manner is essential.
**Where**:Forth Valley
**Hours**:37.5
**Salary**: CGL Points 16 to 18 Pro Rata (£21,888.66- £22,774.23) Dependent on experience.
**Responsibilities**:
**Responsibilities**:
**About the role**
- Working front of house in the service reception area
- Greeting and managing external visitors/professionals, ensuring they are signed in and out of the building
- Managing the reception area to ensure we are providing a confidential environment
- Discussing what support the service offers
- Liaising with staff to ensure service users needs are met
- Greeting service users as they attend and notifying the appropriate member of staff they are here, signposting to other services, advising of upcoming appointments
- Navigating our case recording system to ensure we are recording all conversations and presentations at the service
- Capturing servcie data in support of Data Analyst
- Managing local input to National Data Systems
**About you**:
- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Solid numeric skills
- Good organisational skills
- Confident and effective communication skills, both verbally and in writing
- A professional, empathetic and non-judgmental attitude towards service users
- The ability to respond flexibly to the demands of the post
- The ability to work as a member of a team
**What we will give to you**:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
**_
Please read attached Job Description for a more detailed out line of responsibilities and Person Specification_**
If this sounds like you and you’d like to begin your journey with **Change Grow Live,** then we’d love to talk to you.
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