Senior Customer Service Adviser

2 weeks ago


Nottingham, United Kingdom University of Nottingham Full time

**University of Nottingham Libraries, Customer Services**:
**Location**:

- University Park**Salary**:
**Closing Date**:

- Friday 24 February 2023**Interview Date**:

- To be confirmed**Reference**:

- LD489322X2Previous applicants in the last 6 months need not apply

Our teams share a passion for high-quality customer service, but what helps us succeed is valuing the different ideas and experiences we bring in our ambition to be WISE: welcoming, inspiring, supportive of everyone. If you share our ambition and are looking for a role that’s filled with variety and challenge, working in our multicultural community, we would like to hear from you

Can you inspire a team to deliver consistently excellent customer service? Would you like to join our team delivering academic library services to a diverse range of customers?

We’re looking for confident and positive people with experience of leading and delivering first rate customer services. We need a committed person to help realise our vision that puts students and academics at the heart of everything we do.

The job is a varied one, so you’ll need to be proactive and be able to offer evidence of your organisational and planning skills.

You’ll lead a team
- recruiting, training, and supporting staff and working to continually improve and develop services. Role modelling positive behaviour, you will help embed excellence in the team.

You’ll need to work independently at times, prioritise and manage your workload, and work with colleagues in your section and across all areas of University of Nottingham Libraries.

We’re looking for people with:

- A proven ability to deliver high quality customer service, in line with our WISE Ethos (Welcoming, Inspiring, Supporting Everyone)
- Leadership qualities to inspire a high performing team
- The ability to work alone and as part of a team
- A commitment to personal development
- Excellent communication skills
- The skills to work well under pressure in a dynamic period of change

If you’re enthusiastic and want to join our dynamic team, we’d love to hear from you

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and highly attractive pension scheme.

Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.

This is a permanent, part time role. Hours of work are: Mon 5-10pm (4-9pm in vacation), Tue 1-5pm, Sat 2-10pm (1-9pm in vacation), Sun 2-10pm (1-9pm in vacation).



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