Customer Service Adviser

2 months ago


Nottingham, United Kingdom University of Nottingham Full time

**University of Nottingham Libraries, Customer Services**:
**Location**:

- University Park**Salary**:
**Closing Date**:

- Monday 29 May 2023**Interview Date**:

- To be confirmed**Reference**:

- LD154323X1As the first point of contact you will provide a warm welcome and a great customer experience both in-person and virtually. Once you are trained in our library systems and facilities (including IT systems, printers and AV equipment), you will be ready to respond to a broad range of queries and requests from students, academic staff and visitors. You will also help students become familiar with our libraries and services at certain times of year, such as induction.

You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions.

You will be educated to GCSE level including Maths and English and/or you will be able to demonstrate relevant experience working in a customer focused environment.

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.

These are part time, permanent positions.

Hours of work are:
**Post 1**:25 hours per week:
Thursday 9am - 1pm, Friday 9am - 5pm, Saturday 9am - 5pm, Sunday 9am - 5pm

**Post 2**:20 hours per week:
Monday 9am - 2pm, Tuesday 9am - 2pm, Wednesday 9am - 2pm, Saturday 9am - 2pm

Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.


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