Customer Service Adviser

2 weeks ago


Nottingham, United Kingdom University of Nottingham Full time

**University of Nottingham Libraries, Customer Services**:
**Location**:

- University Park**Salary**:
**Closing Date**:

- Tuesday 21 March 2023**Interview Date**:

- To be confirmed**Reference**:

- LD074123X1**Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join our Customer Services Team based at **George Green** library.**

As the first point of contact you will provide a warm welcome and a great customer experience both in-person and virtually. Once you are trained in our library systems and facilities (including IT systems, printers, and AV equipment), you will be ready to respond to a broad range of queries and requests from students, academic staff and visitors. You will also help students become familiar with our libraries and services at certain times of year, such as induction.

You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions.

You will be educated to GCSE level including Maths and English and/or you will be able to demonstrate relevant experience working in a customer focused environment.

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.

This is a permanent, part time position of 21.5 hours per week. Hours of work are: Monday 5pm - 10pm, Thursday 1pm - 7pm, Friday 5pm - 10pm, Sunday 10am - 5pm.

Preferred start date: 18 May 2023

Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.



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