Customer Service Advisor
2 months ago
**JOB DESCRIPTION**
**CUSTOMER SERVICE ADVISER**
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
**Main Job Tasks and Responsibilities**
- deal directly with customers either by telephone or electronically
- respond promptly to customer inquiries
- obtain and evaluate all relevant information to handle product and service inquiries
- perform customer verifications
- set up new customer accounts
- direct requests and unresolved issues to the designated resource
- keep records of customer interactions and transactions
- record details of enquiries, comments and complaints
- record details of actions taken
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
**Education and Experience**
- knowledge of customer service principles and practices
- ability to type
- knowledge of administrative procedures
**Key Competencies**
- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
Salary dependent upon experience
Schedule:
- Monday to Friday
Work Location: One location
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