Helpdesk - Customer Service Coordinator

1 week ago

Bordon, United Kingdom Howett Thorpe Full time

A growing and successful corporate & commercial property maintenance organisation are appointing a Helpdesk/Customer Service Coordinator to compliment their existing team. Culture and person specification is key with this business - the environment is hardworking, motivated, successful and fun - suitability will be based on your personality and attitude as well as your skills, experience [...]

A growing and successful corporate & commercial property maintenance organisation are appointing a Helpdesk/Customer Service Coordinator to compliment their existing team. Culture and person specification is key with this business - the environment is hardworking, motivated, successful and fun - suitability will be based on your personality and attitude as well as your skills, experience and work history.

**Helpdesk - Customer Service Coordinator - About The Role**:

- To liaise with customers on all aspects of the business - ensure customer satisfaction and a high quality of service and compliance are always maintained.
- Communicate effectively and build/maintain relationships at all levels with customers.
- Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial.
- Build and maintain strong relationships with operational management, service partners and suppliers.
- Produce quotations/reports for approval by the Operations Managers.
- Organise work and time efficiently, and to work supportively within the team.
- Adhere to the SLS’s both for our customers and internally.

**The successful Helpdesk - Customer Service Coordinator will have**:

- At least 1 year Customer Service role.
- An understanding of the facilities industry.
- Excellent customer service.
- Able to work in a fast-paced environment.
- Work well under pressure.
- Excellent communication skills at all levels.
- Able to prioritise workload.
- Good organisational skills.
- Able to follow structured procedures and processes.
- A great team player.
- A flexible and adaptable approach.
- Resilient and driven.
- Strong IT skills including Microsoft Office, helpdesk, and CRM systems.
- Excellent telephone manner, with strong communication and interpersonal skills.

**Helpdesk - Customer Service Coordinator
- Benefits**:

- 23 days holiday per annum, plus 8 bank holidays (pro rata, contractual)
- 4 extra wellness days per year (After Probation)
- Company bonus scheme (After Probation)
- Auto Enrolment Pension
- Life Assurance Policy
- On-site parking

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