Support Associate

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Do you have the drive to ensure our customers receive exceptional service?**

**Do you find creating great working relationships rewarding?**

**Do you thrive in a fast paced, busy environment?**

**Then this job may be for you**

**Job Overview**

The role will involve working as an integral part of the Operational Teams supporting our winter service, with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service.

You will be a key player in ensuring the daily operation runs efficiently and effectively providing both internal and external support

The purpose is to deliver exceptional winter service and contract management to our clients each and every day

**Main Duties**

To assist managing the Administration Processes across the business

Constant communication and day-to-day correspondence with the wider operations team

Client liaison, dealing with any issues and complaints - processing as required

Handling queries, internal and external

Handling quote requests and additional work enquiries

Updating internal and external databases and administration systems as required

Ensuring all completion documentation is accurate and submitted in a timely manner

Raising Purchase Orders

Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate
- Absolute responsibility for capturing costs including all materials and subcontractors

Raising client actions in the SAFE system and allocating to relevant managers

Assist in the preparation for client meetings

Deal with communications in a professional and prompt manner.

Ensure full audit trails are maintained and evidenced where required.

Support financial processes e.g. aged debt and WIP

Assist in the creation and distribution of management information and reports

In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by your line manager

**What we are looking for**
- A flexible approach to business support to ensure deadlines are achieved
- Administration experience essential
- Experience working within a service delivery or client support role.
- Strong IT skills and Relevant experience of Microsoft packages
- Must have a flexible approach to working
- Attention to detail
- Ability to manage own time and prioritise workload
- Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure
- Customer Care - Capable of delivering results and meeting customer expectations
- Ability to work on own initiative to a high level of accuracy and to meet deadlines
- Work effectively under pressure within a busy and diverse environment.
- Deliver quality, diversity and a can-do attitude along with great team work to ensure success at all levels
- Be an example of best practice at all times, particularly ensuring that accuracy in all input data etc is maintained