Client Support Associate

7 months ago

Bordon, United Kingdom Mitie Full time

**Job Overview**
- To assist managing all Administration Processeses related to Key Accounts
- To work and take instruction from the Client Account Manager & Operations and Business Support Manager as required
- Manage the Client Account Manager's diary
- Client liaison, dealing with any issues and complaints - processing as required. Updating client interfacing web portal on a daily basis
- Obtain/chase/update monthly client purchase orders
- Attend weekly/monthly debt review meetings/conference calls.
- Update internal and external databases and administration systems as required
- Accurately file both manually and electronically as per business policy and procedures
- Ensuring operational paperwork is to corporate standards
- Collate information for and produce client quotations
- Raise Purchase Order Requests
- Absolute responsibility for capturing all costs including all materials and subcontractors
- Raise all client actions in the SAFE system and allocate to relevant managers
- Final closure of all regional actions in the SAFE system
- Ensure correct working procedure is followed with sub contractors/extra works. File and log RAMS.
- Ensure that all health and safety company procedures are adhered to
- Have a flexible approach to business support to ensure deadlines are achieved
- Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate within each client's remit
- Create and manage contract report and supporting contract documentation
- Assist in the preparation for client meetings
- Assist in the creation and distribution of management information and reports
- Create reports for client information
- Assist in any financial reporting and variation submissions for billing
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Client Support Manager

**Person Specification**
- Administration experience essential
- Relevant experience of Microsoft packages - must have good working knowledge of Excel
- Excellent data entry skills
- Financial Awareness
- Must have a flexible approach to working
- A knowledge of facilities management sectors is desirable
- Ability to manage own time and prioritise workload
- Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
- Ability to work on own initiative to a high level of accuracy and to meet deadlines
- Customer Care - Capable of delivering results and exceeding customer expectations
- Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
- Attention to detail
- Well presented, professional appearance and attitude with a positive and professional approach
- Excellent time keeping skills and strong planning and organisational ability
- Excellent written and spoken communication skills

Discretion in dealing with confidential information

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