Mental Health Practitioner

2 weeks ago


Prestwich, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

Greater Manchester Mental Health NHS Foundation Trust provides an all age 24/7 helpline that covers the demographic area of Bolton Salford and Trafford, Manchester and Wigan and is part of the Greater Manchester Clinical Assessment Service (CAS).

There is a dedicated contact number given to all known service users, their carers and the public via the NHS 111 and CAS system’s.

This is to support a timely, supportive, and quality response to service users (of all ages) and carers when they need support, advice, and information inclusive of brief interventions outside of any planned intervention.

This could potentially alleviate distress or anxiety for the service user or their carer potentially negating the need for presentation to A&E or even emergency admission to hospital. The provision of this helpline across GMMH footprint provides a consistent and quality approach across Trust services.

The role of the Mental Health Practitioner is to receive all calls and be able to provide immediate support, expert advice, signposting service users to the most appropriate service, assessment, and brief interventions where appropriate via telephone. The Practitioner will have access to known service user’s electronical clinical records and will ensure liaison with the service users’ existing services by the following day via clearly defined routes.

The Mental Health Practitioner will be part of a shift team who work together and will have other colleagues across the Network for discussion and support.

The service operates 24/7 7 days a week, 365 days per year and practitioners will need to work within a 24-hour shift pattern. The service based in the GMMH Patient Flow Service in Old Trust HQ on the Prestwich Hospital site. There are also opportunities for staff to work from home on a blended rotational basis whilst still operating as part of a shift team. The Band 5 practitioners will also be asked to support the Band 6 practitioners at the Northwest Ambulance (NWAS) Emergency Operations Centre in Manchester (EOC) and support the Band 6 helpline practitioners with reviewing the calls coming in for mental health via NWAS by reviewing their operating system and phoning service-users back if necessary to support them with their recovery.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme

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