Workforce Management Specialist
2 weeks ago
**Location: Edinburgh**
**About Us**
**Key Roles and Responsibilities**
- Support to achieve service level and efficiency targets from Work Force Management perspective
- Real-time monitoring of service level and providing suggestions to service team
- Drive day to day activities to ensure the demand, resource and real time management is effective
- Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
- Implement improvement measures to ensure SLAs are well met
- Creating weekly and monthly shift patterns, to support both business and employee needs Ø You will report to the Workforce & Data Supervisor and will also coordinate with key stakeholders from headquarters.
**Qualifications**
- Fluent in English
- Good communication skills to build up effective collaboration (both here in Edinburgh, and across our global sites)
- Attention to detail and an analytical approach
- Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
- Ability to work under pressure
- Proactive and self-motivated
- Strong time management skills, and the ability to meet deadlines.
**What we offer**
- 32 days holiday (including 8 bank holidays)
- Life assurance to give you peace of mind
- An Employee referral program that rewards you for inviting friends to come to work with us
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Extensive learning opportunities and resources to further your career
- Enhanced family friendly policies to support your family whatever the circumstances
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Edinburgh, EH3 9QA: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 21/01/2023
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