Senior Product Specialist

1 month ago

Edinburgh, United Kingdom Wood Mackenzie Full time

Company Description

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We’ve been recognized by _Forbes_ as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.

**Job Description**:
The role of the Product Specialist is to support the growth in sales (upsell, cross sell, retention & new business development) through understanding clients' workflows and providing a comprehensive bespoke training to ensure that clients extract highest value from Wood Mackenzie's research via increase in both number of users and their usage.

Working as part of the Customer Organisation within the overall Sales function, the Product Specialist will work across the Customer Organisation and across other teams including Sales, Research, Data, Product and Marketing to deliver a consistent client message. The role will involve travel within the EMEA region.

**Main Responsibilities**
- Engage directly with clients via training sessions and other activities to increase users, usage and support cross sell, upsell, retention and new business development
- Build and maintain a strong network of relationships with key contacts across our user base to understand their roles and workflows
- Demonstrate excellence in analyzing client needs, and creating tailored workflow solutions that maximize the value of Wood Mackenzie content to clients
- Engage in commercially-focused client discussions to influence product, service and overall Wood Mackenzie business development
- Show quantitative and qualitative measures of engagement and training effectiveness, both from a client and commercial perspective
- Collaborate with Sales, Marketing, Research and Consulting teams to ensure consistent best-in-class servicing of our clients
- Ensure a timely and comprehensive response to client needs
- Demonstrate resourcefulness and creative approaches to increasing client engagement
- Record and share all activities, information and materials with colleagues
- Maintain a thorough working knowledge of Wood Mackenzie research offerings
- Develop a reasonable knowledge of energy, metals and mining, chemicals and other commodities including the companies active in those industries

**Qualifications**:

- Have experience in a Product Specialist / Customer Success role within a B2B sales, data analytics or SaaS based solutions organisation
- Have experience of developing a deep understanding of customer workflows and needs
- Have experience of Customer Success Platforms, Strikedeck in particular, will be an advantage
- Have a proven track record in collaborating with different internal teams in order to achieve commercial success
- Be passionate about delivering high quality service to customers and have a genuine interest in developing and growing themselves
- Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help clients solve business critical issues.
- Show effective organizational and planning skills with the ability to manage own workload effectively
- Have strong presentation, public speaking, communication and training skills
- Be highly self-motivated
- Gain extra points if you have experience in oil & gas, energy, or natural resources

**Expectations**
- Customer focused
- Building and maintaining relationships
- Assertive and influential
- Communication
- Collaboration
- Determined and resilient
- Presenting

While this is expected to be a full-time role, part-time or flexible working arrangements will be considered.

Due

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