Performance & Engagement Support Specialist - Operations

3 weeks ago


Edinburgh, United Kingdom Ipsos Full time

Role overview 

Based at our Telephone Operations hub in Edinburgh, the Performance & Engagement Support Specialist works closely with the Performance & Engagement Manager to support them with the day to day needs of our interviewing pool. 

In addition, they will be expected to collaborate with and foster productive relationships with colleagues across the wider contact centre.

What will I be doing?

Key responsibilities will include:

Being a multiskilled individual who will become an expert in supporting interviewers progress as they develop in their roles. Day to day administrative support utilising tools relating to the interviewer pool  Active engagement with all areas of work carried out within the Edinburgh operations hub Work to build a respectful and collaborative relationship with the casual workforce Help identify opportunities for further improvements in work processes and structure with particular focus on interviewer onboarding and how it impacts the unit as a whole Work with the team to systemically improve the standard of interviewers in our panel Strive to become an advocate of our team across the wider UK Operations team with the Service Lines and Ipsos Operations colleagues abroad

What do I need to bring with me? -

Administrative experience Ability to learn and be open minded about self-development and critique Outstanding interpersonal skills, written & verbal communication and organisation skills Excellent team player able to flex their style to cope with the many different work groups Strong analytical and problem-solving skills Attention to detail in all areas of work Ability to work under pressure and remain positive through adversity Ability to create an inspiring team environment with an open communication culture Ability to set clear goals and objectives Excellent Computer Software skills Passion for learning and development 

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand. 

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. 

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. 



  • Edinburgh, United Kingdom AMP Clean Energy Full time

    About Us Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the...


  • Edinburgh, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. We have an opportunity for a field-based...


  • Edinburgh, United Kingdom Diageo Full time

    Job Description: Job Title : Talent Engagement Specialist - Europe Supply Chain and Procurement Location : Edinburgh/Glasgow/Elgin Contract Type: Full Time & Permanent About us: Diageo is the world’s leading premium drinks company with an outstanding diverse collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and...

  • Sales Specialist

    7 days ago


    Edinburgh, United Kingdom BMS Performance Ltd Full time

    **Well established provider of a range of urology, continence and wound care products** - **Experienced and supportive team** - **Varied customer base within primary care, secondary and wholesalers** **The Package for Product Specialist**: - Basic: £32,000 to £37,000 - Bonus of 10% - Car: Fully expensed company car - Benefits: Healthcare, pension,...


  • Edinburgh, United Kingdom LRQA Full time

    Job ID: Location:Edinburgh: Lochside Way Position Category:Administration/Business Support Position Type:Employee Regular LRQA is a leading global assurance provider who specialise in food certification, compliance management systems, supply chain assurance, supplier rating, governance, risk management & performance & process improvements. By bringing...


  • Edinburgh, United Kingdom Tesco Bank Full time

    **General information**: Job Title Security Operations Specialist Ref # 8195 Location Edinburgh Department Technology Operations Business Area Technology Operations Working time Full-Time Date Published 10-05-2023 **Serving our customers, communities, and planet a little better every day.**: **Security Operations Specialist** **Edinburgh or Newcastle,...

  • Hvdc Specialist

    4 weeks ago


    Edinburgh, United Kingdom Corio Generation Full time

    This is a fantastic opportunity for an experienced and motivated HVDC professional to join the Corio’s rapidly growing offshore wind business and support the transition to a low carbon, sustainable global economy. Corio Generation is a specialist offshore wind business, dedicated to harnessing renewable energy worldwide. With a unique blend of...

  • IT Support Specialist

    2 weeks ago


    Edinburgh, United Kingdom Clearwater Analytics Full time

    Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they...


  • Edinburgh, United Kingdom Wood Mackenzie Full time

    Company Description Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making. Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector...

  • 3is Procedure

    2 weeks ago


    Edinburgh, United Kingdom Lloyds Banking Group Full time

    Description About this opportunity: Provide specialist AML Knowledge and provide coaching, guidance, feedback, advice, and support to all colleagues. Use judgement to make customer relationship decisions based upon a range of information To support design, development and specification of new/redesigned processes, systems, information, documentation...


  • Edinburgh, United Kingdom Scottish Government Full time

    Overview: Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Chief Operating Officer and has responsibility for delivering corporate ICT (Information and Communications Technology) services for the Scottish Government and over 50 other government bodies as a shared service;...


  • Edinburgh, United Kingdom Lloyds Banking Group Full time

    End Date Monday 03 April 2023 Salary Range £38,232 - £42,480 Agile Working Options Flexibility in when hours are worked Job Description Summary Lending Operations, part of Markets and Lending Delivery, is the operational centre of excellence for commercial lending execution and servicing activities. The function provides dedicated specialist...


  • Edinburgh, United Kingdom Beacon Support Full time

    **Specialist Study Skills Tutor** Beacon Support Ltd. are recruiting Specialist One-to-One Study Skills Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday...

  • Engagement Lead

    4 weeks ago


    Edinburgh, United Kingdom GamCare Full time

    **Job Title**: Engagement Lead **(1 post to cover England, 1 post to cover Scotland)** **Location**: Home-based, with some nationwide travel to deliver training sessions (once a quarter) and occasional attendance at the London office (once a quarter) **Salary**: £26,390 - £29,557 - dependent on experience **Job Type**: Full time - Fixed Term Contract...


  • Edinburgh, United Kingdom Mettle Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as an Onboarding Training Specialist - We’ll look to you to develop...


  • Edinburgh, United Kingdom Manpower Full time

    Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must...


  • Edinburgh, United Kingdom Manpower Full time

    Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must...


  • Edinburgh, United Kingdom Gilson Gray Full time

    **Client Experience Specialist** **Who We Are** Gilson Gray Financial Management are part of Gilson Gray Law Firm. A comprehensive law firm, offering expert legal, property and financial services. We support clients throughout their entire lifetime. Gilson Gray Financial Management provide a wide range of services whether clients are looking to build,...


  • Edinburgh, United Kingdom First Recruitment Group Full time

    Operational Improvement SupportMoor Row12 Months+Market Rate Inside IR35Are you looking to for a change and want to improve operations at a leading nuclear company. Read below and find out what opportunity awaits you.About the role: The Operational Improvement Team is currently engaged in several crucial projects and the introduction of a new KPI...


  • Edinburgh, United Kingdom NatWest Group Full time

    Share this job to Facebook. Share this job to X/Twitter. You’ll be driving the engagement of people across your function, stakeholders and partners, through inspirational leadership and performance management, as well as providing operational leadership across multiple or hybrid locations As a Simple Lending Unit Lead , you’ll be leading your team to...