Security Cleared Infrastructure Support Specialist III

4 weeks ago

Edinburgh, United Kingdom Manpower Full time

Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays.
Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability
Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles
Able to identify, define and resolve complex issues with Microsoft Windows and Office applications
Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance
Ability to author documents such as reports, policies, procedures and workflows
SCCM management & operation (or similar network management system)
Microsoft WSUS (Windows Server Update Services)
Ivanti Security Controls
Administering Licence Servers
Administering Managed Print Servers
ITIL Foundation

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