Reception Call Handler

7 months ago

Northallerton, United Kingdom Mowbray House Surgery Full time

**Main Duties and Responsibilities**: Receive all incoming telephone calls into the practice and respond to them according to protocol. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, make outgoing telephone calls, explain procedures, make new and follow-up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to duty doctor. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required.

Make and serve refreshments as required, ensure the kitchens are kept clean and tidy. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Ensure that all new patients are registered onto the computer system promptly and accurately. Undertake any other additional duties appropriate to the post as directed by the Reception Team Leader or Practice Manager.

This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.

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