Administration for Primary Care Support

3 months ago


Blackpool, United Kingdom FCMS Full time

To enrol new patients and to work as part of a team answering telephone enquiries and making necessary changes to existing patient referrals/notes To liaise with patients/carers by telephone or in writing. Ensuring all relevant paperwork/equipment is received by the patient To follow systems and procedures to ensure that each patients journey is managed effectively and in a timely fashion To ensure that patient information is available to relevant healthcare professionals when it is required To ensure all arrangements are in place for the delivery of medical equipment to the home monitoring patients To assist in the development of systems to ensure continued efficiency To assist in improving the quality of information always provided to patients Working with the Deputy Head and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information held on the patient lists Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the service coordinator To ensure all information collected is held securely and in confidence To always answer the telephone in a courteous and pleasant manner To undertake relevant training where necessary To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records To know how accurate and timely data collection helps the company deliver patient care now and, in the future General office administration duties including photocopying, printing, scanning To carry out other relevant duties as instructed by the Deputy Head and service coordinator



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