Specialist Colleague

3 months ago

Burgess Hill, United Kingdom Amex Full time

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As part of the Colleague Experience Group (CEG), Colleague & Labor Relations (CLR) focuses on providing exceptional advice and support to colleagues and people leaders to resolve workplace issues, develop and interpret policies, and advise on the management of employee conduct, performance and capability. Our mission is to facilitate the best possible colleague experience, support the business to do what is right and deliver the highest quality employment relations solutions.

This role forms a critical part of the UK & Ireland Colleague and Labor Relations Team, and will be responsible for providing advice and guidance to our people leaders based in both the UK and globally. This role provides a fantastic opportunity to build your HR career in one of the top Companies in the world, whilst giving you an opportunity to broaden your knowledge, expertise and specialist employment law understanding in a highly varied, dynamic and collaborative environment.

**How will you make an impact in this role?**
- Work as the first point of contact for CLR providing initial guidance, support and where needed direction to business leaders and colleagues on a variety of aspects covering the employment relationship.
- Ensure correct use of ticketing system to log, update and maintain accurate case records. Support the CLR management team in case allocation, data/file management, case tracking and case closure.
- Support the CLR team overall with the administration and recording of reorganisation initiatives as well as the generation of letters, templates and documentation as needed.
- Look for improvements in processes and contribute to continuous review and benchmarking activities to ensure CLR service is outstanding for the UK.
- Partner effectively with the broader Global Colleague & Labor Relations teams, Business Leaders, General Counsel Office and CEG colleagues.
- Review policies, guidance and support documentation in line with UK Employment Law in order to contribute to improvements and updates as needed.
- Deliver project work for CLR strategic objectives.

**Minimum Qualifications**
- Previous experience as an HR advisor or highly experienced HR administrator is essential
- Good technical abilities with ticketing style software is desirable
- Well versed in using excel, word and PowerPoint
- CIPD Qualification highly desirable

Behavioural Competencies
- Strong organisational and prioritisation skills with a laser focus on customer service
- High attention to detail with the ability to record information accurately
- Great collaboration and stakeholder engagement skills
- Excellent written communication skills
- Capability to work with pace and be self-motivated, self-directing
- Act with integrity and confidentiality at all times
- HR-related qualification is desirable but not essential

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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