Housing Management Coordinator

2 months ago


Bodmin, United Kingdom Home Group Limited Full time

Housing Management Coordinator

Bodmin, Cornwall

Permanent, Part Time (25.75 hpw)

Salary £22,500 pa (pro rata), plus Brilliant Benefits and health cash plan

**Empowering customers to live rewarding and happy lives. That’s when it hits home.**

We have a fabulous job opportunity for you to join our awesome teams as a Housing Management Coordinator. You’ll join us in 4 our in services, our supported housing services in Launceston and Bodmin, a move on scheme in St Austell and our move on flats in Launceston

We support our brilliant customers who have a variety of support needs - anything from mental health to alcohol or drug use, acquired brain injury to hoarding.

You’ll be our Housing and Property expert Focusing on tenancy support, you’ll provide a housing management service to our customers, supporting them to manage their tenancy and rent accounts. You’ll also help our customers with their housing benefit claims and making sure that these are received on their rent account.

You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly. You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant

Our customers in the supported housing site in Launceston, live in a large property which has 5 self-contained flats, 1 onsite office and a small garden area. Our customers in the move on flats here are living in the community.

Our customers in the supported housing site in Bodmin, live in a large house with 9 self-contained flats, 2 onsite offices, 1 meeting room and a garden area. The move on service in St Austell is a newly refurbished 10-bed property. Each customer will have their own room and share communal facilities such as shower rooms, bathrooms, lounge spaces and kitchens.

**Working hours**

We’re flexible with the rota and the hours which you work. However, we require you to work a Friday and to work over at least 4 days. We can discuss this further at the interview.

**About you**

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.

As our Housing Management Coordinator you’re experienced in managing a housing management caseload and overseeing landlord and housing management duties. You know all about re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe)

To make sure our customers are well supported, it’s important that you’ve had a job in a complex need and outreach environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group

As this is a community-based job, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use
- When you start your job, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._

**About our team**

You’ll work alongside our fabulous team, who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family.’

You’ll work with the support team and the housing management team. You’ll be managed by Michelle who has been with us for just over a decade - she has moved around through a few of our support and housing roles in various services before becoming a manager, so knows a thing or two about supported housing. When Michelle is not at work, she can be found sea kayaking - although she claims not to be a pro

There are eight of us in the housing management team and we don’t just love to support our customers, we’re there for each other too The support team who you will also work alongside have 5 staff members. There is also a new colleague joining us, so you won’t be the only newbie

**Be yourself at Home**

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work

**More about this job**

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