Rsap Officer

**About the role**

Join Cornwall Housing for the career, but stay for the community, with this fantastic opportunity to become an RSAP Officer This role provides a generic housing management service to tenants that live within RSAP properties (RSAP properties are non-secure, temporary accommodation for individuals or couples who are either rough sleeping or at risk of rough sleeping).

In this role, you will handle complex case loads, and all aspects of service, including allocations, liaison with support workers, all enforcement issues, multi-agency work, and providing a comprehensive service to meet the client groups' needs.

Some of the key responsibilities are:

- To manage the designated RSAP properties, meeting performance targets and tenant aspirations
- Provide the highest level of customer service at all times, seek to resolve issues at the first point of contact, deal with enquiries effectively and communicate in an open and transparent manner
- Ensure that our customers are at the heart of what we do, we listen and act on what we are being told through bespoke improvement plans in consultation with customers and key stakeholders
- To be the ambassador for Cornwall Housing within our communities, building relationships with key stakeholders

To find out more about the role please take a look at the role profile.

**About you**

We are looking for you to bring:

- ‘A’ Level or NVQ3 level or with equivalent experience
- Sufficient experience of working in a housing related field or equivalent, with a working knowledge of landlord and tenant law, housing and welfare benefit legislation and housing allocations and a working knowledge of Anti-Social Behaviour Act 2003
- Substantial experience in managing the tenancy from commencement ensuring that landlord responsibilities are fully met
- Experience of partnership working with internal and external agencies. Demonstrates the ability to engage in debate during multi-agency meetings

**Our offer to you**

**Salary**:£24,111 - £28,366

**Working Hours**:37

**Contract Type**:Permanent

**Base**:either Chy Trevail in Bodmin, or New County Hall, Truro

Working with us you will have an employee benefits package that includes:

- Generous pension scheme with employer contribution
- Employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
- Cycle to Work scheme
- Sick pay
- Flexible working hours & home working options
- Investment and support in your continuous training and development
- Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

**Safeguarding**

We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

**To apply**

**Contact us**

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.

**Thank you for your interest in supporting our important work at the Corserv Group.**

**Job Types**: Full-time, Permanent

**Salary**: £24,111.00-£28,366.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person