Operational Admin Support Officer Urology

7 months ago

London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Operational Admin Support Officer Urology, Band 5

**Fixed-Term**: 12 months due to funding

**Cross site**: Chelsea and Isleworth

An exciting opportunity for a dynamic individual to complement a vibrant operational management team in Urology Chelsea and Westminster Hospital NHS Foundation Trust.

Ideally you will have experience of managing KPIs, patients pathways and Rota management and NHS operations.

You will have excellent organizational skills, communication skills - both oral and verbal - and will be able to, work well under pressure, balancing competing demands and meeting tight deadlines.

PLEASE NOTE ADVERT WILL CLOSE ONCE SUFFICIENT NUMBER OF APPLICATION S HAVE BEEN RECEIVED

The Operational Admin Support Officer is responsible for delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the Senior Operational Management team and the Service Directors with the operational management of the services and delivery of national KPIs

The Post Holder will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access and Theatre teams and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the in the delivery of objectives across the designated specialities as well as participate in mutually agreed projects and service improvement initiatives.

We expectallstaff to demonstrate the following standards within their job roles, and to be reviewed against them in their annual development reviews:

- To be friendly, helpful and welcoming
- To introduce ourselves by name and role, and explain what we do
- To listen and respond promptly to what patients really want or need
- To do what we have promised
- To offer to help - not wait to be asked
- To find someone who can help if we aren’t able to
- To deliver the best possible care / service at all times
- To provide an environment that is tidy and clean

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex

ROLES AND RESPONSIBILITIES
- Provide hands-on operational support to designated areas of the Division, ensuring the delivery of KPIs and services in line with expected service standards in Urology.
- Be accountable through the Deputy General Manager, Service Manager and Assistant Service Manager for the monitoring and delivery of key quality, productivity and performance targets by monitoring patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Manage cancer, elective and diagnostic pathways in designated area to ensure delivery of National and Local KPIs
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need
- Ensure patients access care in timely manner by securing clinical and diagnostic capacity in Urology on both sites, ensuring patients are informed
- Engage with patients, GPs and other external stakeholders directly to achieve timely treatment and KPI
- Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Manage basic rostering and clinic timetabling across the department of Urology. Liaise directly with clinicians regarding their activity, ensuring adequate medical staffin

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