Senior Medical Secretary

5 months ago

London, United Kingdom London Urology Specialists Full time

London Urology Specialists is an independent urological practice based at King Edward VII’s Hospital, London W1G 6AA.

We are seeking a highly experienced, professional, enthusiastic, and forward thinking Senior Medical Secretary to provide comprehensive secretarial and organisational support to multiple Consultant Urological Surgeons. You will be a self-starter as the practice is established, thriving and extremely busy.

The role is permanent, 22.5 hours per week and with a salary of up to £35,000 (pro-rata) depending on experience. You will be based on-site once a week and the remaining days will be worked from home.

As a Senior Medical Secretary in this role, you will be responsible for ensuring the continued provision of the highest quality of secretarial and administrative support. Duties will include providing full secretarial support to Consultant Urological Surgeons, being responsible for the appropriate management of patient appointments and liaising with hospital staff as required to facilitate this. You will also undertake any other duties as called upon to carry out by the General Manager.

Main duties
- Provide secretarial support to a senior consultant within a thriving and busy practice.
- Timely processing of all patient related information, including clinic letters, reports, referrals, appointments, admissions, and all general enquiries.
- Ensure all correspondence is handled within the required timeframe.
- Booking of appointments and coordinating theatre bookings as required.
- Register new patients and ensure all patient records are kept up to date.
- Respond to all written and verbal queries, escalating to the consultant or practice manager if required.
- Communicate with patients, departments, and other medical bodies.
- Maintain and file accurate records.
- Process patient billing and take payment from self-funding patients when required.
- Undertake any other reasonable duties as called upon to carry out by the Practice Manager.
- Work with the Consultants and Practice Manager to effectively promote and increase referrals.

**Requirements**:

- Previous private healthcare Senior Medical Secretarial experience is essential (3 years minimum)
- AMSPAR (Advanced Diploma for Medical Secretaries) or equivalent experience/qualification
- Demonstrable experience of using DGL Practice Manager, Microsoft Outlook and Word
- Excellent communication skills and telephone manner
- Ability to demonstrate professionalism, courtesy, care and attention to detail at the highest level
- Ability to work unsupervised and on own initiative
- Adherence to GDPR regulations, patient confidentiality and data protection of information
- Ability to be able to prioritise workload, multi-task and be flexible

Attributes, Skills and Experience
- Self-starter, highly motivated, efficient and reliable.
- Willingness to work hard, including occasionally working out of hours to complete an urgent task.
- Ability to work with speed and precision to ensure that all daily tasks are completed.
- Excellent diplomatic skills on the telephone and in person
- The ability to think ahead and use initiative, which involves knowing the Consultant’s daily schedule, method of working, anticipating needs, and deciding appropriate method/time to contact
- The ability to constantly re-prioritise and re-evaluate due to interruptions in the course of carrying out tasks

There will be a three-month probationary period with regular reviews throughout.

**Job Types**: Part-time, Permanent

Pay: £32,000.00-£35,000.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Medical Secretarial: 3 years (required)

Work Location: Hybrid remote in London, W1G 6AA

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