Internal IT Apprenticeship

2 months ago

Warrington, United Kingdom Datel Full time

**Internal IT Apprenticeship**:
**What you'll do**:
We utilise Microsoft technologies across the business, integrate with cloud solutions and are hosted within a datacentre. You will learn about how technology, software solutions, and hybrid-working are supporting and enabling our growth and create new and exciting opportunities and challenges

On a daily basis you’ll monitor support tickets and provide first response troubleshooting services for colleagues, being a first line point of communication for all IT queries, escalating issues as appropriate.

The work demands frequent interactions with individuals and teams across the business which can be achieved through both virtual and in person communication. It’s important you provide an excellent level of customer service, responding to issues promptly and professionally, whilst maintaining security, preventing unauthorised access to systems and raising issues in a timely manner, ensuring confidentiality is maintained at all times and data protection and security policies are adhered to.

You’ll help with the development and maintenance of network infrastructure as required and with the configuration, installation and deployment of IT equipment including desktops, laptops, mobile devices and printers. Performing hardware repairs and upgrades as required, identifying and diagnosing hardware and software issues (pro-actively and re-actively) and recommending appropriate solutions.

**What to bring**:
We’re looking for a personable and friendly problem solver with a genuine curiosity to improve their technical IT skills. You’ll need excellent communication skills, be able to deliver to deadlines and be prepared to go the extra mile to exceed expectations and be able to multitask effectively.

Good GCSE Qualifications or equivalent in English and Maths are essential.

**What we offer in return**:
You’ll join our busy Internal IT team and have the support of the other team members to prioritise tasks and deliver excellent customer service. It’s a collaborative environment and personal development is important to us, so there’ll be lots of opportunities to develop your own skills through on-the-job training and by working towards a Level 3 qualification - Information Communications Technician, covering the following core topics:

- Basic architecture and connection media
- Numerical skills and internet protocol networks
- Fundamentals of networks
- Maintaining secure network
- Mobile and remote management
- Ticketing, troubleshooting, and diagnosing
- Principles of security and maintenance
- Cloud services, backups, and virtualisation
- Communication and cultural awareness
- Route specific topics
- Presentation, customer service, stakeholder management skills

We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say - we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.

**Additional Information**:
Hours of work are Monday - Friday 09.00 to 17.30 with one hour for lunch, totalling 37.5 hours per week.

This is an office-based role. If not travelling in your own vehicle, please note that the nearest train stations are Birchwood or Padgate (1km away) or bus route #25 from Warrington Town Centre/Birchwood.

Salary £21,225 per annum.

An immediate start is available but we are happy to wait for the right person.

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