Software Support

1 month ago


Ipswich, United Kingdom MultiFreight Ltd Full time

MultiFreight Ltd are a leading software house, specialising in the freight and logistics industry. Our software empowers companies in all parts of the supply chain, Freight Forwarding, UK Customs, and Warehouse Management and more all around the world.

Due to growth of over 300 customers, we are expanding and require an enthusiastic, driven individual to join our busy Software Support Team.

You will need great troubleshooting skills and be able to work in a fast-paced environment and understand urgencies, with the ability to work on your own and part of a team.

**Details**:

- Start Immediately
- Permanent / Full Time
- Company Pension & BUPA Health Care
- 25 days holiday plus bank holidays
- Based in Ipswich office (you must be within commutable area)
- Monday to Friday 8:45am to 5pm

**General Responsibilities**:

- Support our customers with Customs queries including CDS, EMCS, NCTS, ETSF, CFSP
- Assist with the roll out of CDS Exports
- Once trained assist with new installations and software training
- Once trained help support our other software solutions
- Provide excellent customer service, by managing client expectations and ensuring issues are dealt with in a timely manner.

**Key Skills**:

- General knowledge of HMRC customs import & export procedures.
- Experience in using Customs software solutions (ideally ours but not essential).
- Must demonstrate a strong sense of customer focus.
- Strong communication skills, both verbal and written.
- Strong problem solving skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Committed to excellent customer service delivery
- Confidential and discrete approach.
- Calm manner, able to work under pressure in a fast-paced environment with changing demands and priorities.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person


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