Freight Customs Software Support

4 weeks ago


Ipswich, United Kingdom A & S Recruitment Full time

Our client is a leading software house, specialising in the freight and logistics industry. Their software empowers companies in all parts of the supply chain, Freight Forwarding, UK Customs, and Warehouse Management and more all around the world.
Due to growth of over 300 customers, theyare expanding and require an enthusiastic, driven individual to join their busy Software Support Team.
You will need great troubleshooting skills and be able to work in a fast-paced environment and understand urgencies, with the ability to work on your own and part of a team.
Details:
Start Immediately
Permanent / Full Time
Company Pension & BUPA Health Care available
25 days holiday plus bank holidays
Based in Ipswich office (you must be within commutable area)
Monday to Friday 8:45am to 5pm
Experience: Minimum 1 years’ experience in one or more of the following;
Freight Industry
Customs Clearance
IT Helpdesk / IT Support / 1st or 2nd Line Support
Customer Services / Customer Support
General Responsibilities:
Help customers by resolving their queries via our support desk system.
Becoming proficient in our software solutions to provide suitable support to our customers.
Providing excellent customer service, by managing client expectations and ensuring issues are dealt with in a timely manner.
Key Skills:
Must demonstrate a strong sense of customer focus.
Excellent Communication skills, both verbal and written.
Results / task orientated, attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Ability to work as part of a team, as well as independently
Committed to excellent customer service delivery
Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure in a fast-paced environment with changing demands and priorities.



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