Freight & Customs Software Application Support

2 weeks ago


Ipswich, United Kingdom MultiFreight Ltd Full time

MultiFreight Ltd are a leading software house, specialising in the freight and logistics industry. Our software empowers companies in all parts of the supply chain, Freight Forwarding, UK Customs, Warehouse Management and more all around the world.

We have an exciting opportunity for someone to join our customer support team and learn our business and this great industry.

You will need great troubleshooting skills and be able to work in a fast-paced environment and understand urgencies, with the ability to work on your own and part of a team.

**Details**:

- Start Immediately
- Permanent / Full Time
- Company Pension & BUPA Health Care available
- 25 days holiday plus bank holidays
- Based in Ipswich office (you must be within commutable area)
- Monday to Friday 8:45am to 5pm

**Experience: Minimum 1 years’ experience in one or more of the following;**
- Freight Industry
- Customs Clearance
- IT Helpdesk / IT Support / 1st or 2nd Line Support
- Customer Services / Customer Support

**General Responsibilities**:

- Help customers by resolving their queries via our support desk system.
- Becoming proficient in our software solutions to provide suitable support to our customers.
- Providing excellent customer service, by managing client expectations and ensuring issues are dealt with in a timely manner.

**Key Skills**:

- Must demonstrate a strong sense of customer focus.
- Excellent Communication skills, both verbal and written.
- Results / task orientated, attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Committed to excellent customer service delivery
- Reliable and committed.
- Confidential and discrete approach.
- Calm manner, able to work under pressure in a fast-paced environment with changing demands and priorities.

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 30/05/2024



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