IT Support Engineer

4 weeks ago

Ipswich, United Kingdom Focus Resourcing Full time

Own vehicle essential for this role

This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid.

Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment.

Your role as Service Desk Engineer:

  • Manage and assist with Schools visits and IT service tickets.
  • Independently resolve tickets and support other engineers ticket work.
  • Write high quality procedures and client communication.
  • Manage project tickets - including planning, monitoring and completion.
  • Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution.
  • Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's.
  • Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
  • Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
  • Be available for ticket escalation and resolution.
  • Resolve complex hardware/software tickets.

The person:

  • Full clean driving license is essential
  • Experience in School's is desirable to have the knowledge of Schools MIS systems is essential
  • M365
  • Google Workspace for education
  • Server 2016/2019 etc Group policy , AD, DNS
  • Wireless and Network Management

  • IT Support Engineer

    4 weeks ago

    Ipswich, United Kingdom Focus Resourcing Full time

    Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom Focus Resourcing Full time

    Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT...

  • IT Support Engineer Healthcare}

    2 weeks ago

    Ipswich, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer**{Healthcare} Ipswich **£25,000** to **£35,000** + Progression + Company Benefits - Are you an aspiring IT Support Engineer looking to join an award-winning and respected healthcare company offering unlimited technical progression through training and industry experience?_ On offer is the incredible opportunity for a IT Support...

  • Deskside Support Engineer

    4 weeks ago

    Ipswich, United Kingdom Polar Recruitment Services Full time

    Deskside Support Engineer This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich. Job Summary: As the Deskside Support Engineer you will provide on site hardware and software VIP support, this will include laptops, desktops and printers. Other responsibilities...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefits Contract: Permanent SciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefits Contract: Permanent SciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with...

  • IT Support Engineer

    1 week ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentSciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've...

  • IT Support Engineer

    2 weeks ago

    Ipswich, United Kingdom SciNova Full time

    Title: IT Support Engineer Location: Ipswich, UK Sector: Food & Beverage Salary: Competitive + benefitsContract: PermanentScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.SciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've...

  • IT Support Engineer

    1 month ago

    Ipswich, United Kingdom Bristow Holland Full time

    Bristow Holland have an excellent contract opportunity to join an organisation based in Ipswich who has recently experienced exceptional growth, and consequently has a fantastic opportunity for an IT Support Engineer to join their team. Working within a well-established IT team, you will be responsible for providing 1st/2nd line support to a variety of...

  • Deskside Support Engineer

    3 weeks ago

    Ipswich, United Kingdom Polar Recruitment Services Full time

    Deskside Support EngineerThis is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich.Job Summary:As the Deskside Support Engineer you will provide on site hardware and software VIP support, this will include laptops, desktops and printers.Other responsibilities include...

  • Deskside Support Engineer

    1 week ago

    Ipswich, United Kingdom Polar Recruitment Services Full time

    Deskside Support EngineerThis is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich.Job Summary:As the Deskside Support Engineer you will provide on site hardware and software VIP support, this will include laptops, desktops and printers.Other responsibilities include...