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IT Support Engineer
4 months ago
Title: IT Support Engineer
Location: Ipswich, UK
Sector: Food & Beverage
Salary: Competitive + benefits
Contract: Permanent
SciNova are excited to be partnered alongside one of the UK's fastest growing Food & Beverage organisations - They've recently built a state-of-the-art facility in the Ipswich area and doubled in headcount over the past 12 months, with offices and sites across Europe and Asia.
With a focus on excellence and customer satisfaction, my client prides themselves on fostering a collaborative and growth-oriented work environment where employee development is a priority. If you are a tech-savvy, well-rounded IT support expert and interested in working in a people-led culture, get in touch today.
Role responsibilities:
- Provide first-line technical support to end-users, addressing hardware and software issues in a timely and efficient manner.
- Diagnose and troubleshoot network, server, and workstation problems.
- Install, configure, and maintain computer systems and applications.
- Collaborate with the IT team to implement and upgrade software and hardware solutions.
- Respond to service requests and incidents through a ticketing system, ensuring accurate documentation of issues and resolutions.
- Educate end-users on basic IT procedures and best practices.
- Conduct regular system audits to ensure security and compliance.
- Stay informed about the latest technology trends and updates in the IT industry.
Role requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 5+ years experience as an IT Support Engineer or in a similar role.
- Extensive Google suite expertise.
- Strong knowledge of MS 365 Office suite.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with ITIL best practices is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiar with OneDrive and SharePoint.
What my client offers:
- Competitive salary and discretionary bonuses.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative international work environment.
How to apply:
- Send your CV to lauren.howes@scinovasearch.com or instantly apply via LinkedIn.
