Systems Support Officer

2 weeks ago

Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

Full time, part time and job share opportunities will be considered._

**Your role and responsibilities as our** **Systems Support Officer**:

- Support and maintain Northgate M3/Assure (or any successor software) and LalPac (or any successor/equivalent software), including testing, and provision of relevant procedural documentation and training- Contribute to the ongoing development of service procedures involving the above software and other IT systems and solutions- Give technical support, advice, and guidance to officers in respect of the above IT solutions- Compile data in response to Freedom of Information requests- Coordinate the M3/Assure system with the National Land Gazetteer- Assist in the production of and update annual reports on service activities, including statistics and returns for Central Government and other statutory and professional bodies including statutory returns- Set up and maintain spreadsheets to record and analyse information, and produce reports as required
**What we are looking for in our Systems Support Officer**:

- Ability to provide technical support to; the administration of the Section’s IT based work systems including evaluation and maintenance of all systems, software changes/upgrades and new installations, implementation, and data transfer- Good communicator who will extend advice and technical support to other staff within services using the environmental health back-office IT system- Technical ability to support and engage in the testing and the provision of relevant procedural documentation and training. Production of related statistics and returns- Initiative-taking approach to the role involving the review and reporting on the accuracy of records, and produce reports and statistics as required- Work co-operatively and collaboratively with colleagues across teams and services and with external partners- Knowledge of M3/ Assure and/ or LalPac would be desirable- NVQ 3/A level or equivalent knowledge gained through experience- Ability to provide training and guidance in language understandable to users who do not have the same level of knowledge and experience
**About us**

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work.

With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

**Benefits**
- Great opportunities for learning and development- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)- Competitive Local Government Pension Scheme- Wellbeing Support Programme- Employee Assist Programme- Health Care Options
**Closing date: 5pm, Friday 11th August 2023**
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies._

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