Solutions Consultant

6 months ago

Richmond, United Kingdom Kerv Full time

**About Us**:
Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. Kerv currently consists of seven specialised practices, enabling us to offer our customer bases an end-to-end service under one brand. With now over 550 employees we are expecting the growth and exciting transformation of Kerv to continue.

This role is aligned to the Kerv Experience practice which specialises in CX and Contact Centre as a Service. We are a long standing and leading EMEA partner of Genesys, focussed on selling, deploying & supporting their Genesys Cloud CX platform. Kerv Experience has won many awards over the years due to our success and are currently the Genesys EMEA New Logo Partner of the Year.

**About the role**:
The Solutions Consultant role is a key position within our organisation, responsible for driving customer success by leveraging the power of Genesys Cloud CX.

As a Solutions Consultant, you will play a vital role in understanding client needs and translating them into tailored demonstrations that optimise their customer and agent experience management.

You will work closely with customers, conducting in-depth discussions to identify pain points and challenges they face in their customer interactions. Using your deep understanding of the Genesys Cloud CX platform, you will design and present innovative solutions that address these challenges, aligning with the client's unique business objectives.

Your expertise will be showcased through product demonstrations, where you will demonstrate the capabilities and benefits of Genesys Cloud CX to potential customers. This requires excellent communication and presentation skills to effectively convey technical concepts and showcase the value proposition of the solution.

Across Kerv Group, we have various Kerv practices selling value-added services, you will be expected to collaborate with other practices to understand how their offering assists the customer with their requirements and encourages cross sales across the group.

**Your part to play**:
Working closely with[SL1]the sales team, your role is pivotal in driving customer success and transforming customer experience management using Genesys Cloud CX. You will leverage your expertise to understand client needs, design tailored solutions, and showcase the value of the Genesys Cloud CX platform through engaging presentations and product demonstrations. Building strong relationships with customers [SL2]and collaborating with cross-functional teams will be crucial for delivering exceptional solutions and exceeding client expectations.

Staying up to date with industry trends and utilizing your analytical skills, you will translate complex business requirements into practical solutions. By embracing this role, you will contribute to revolutionizing customer experience management, enabling our customers to provide exceptional experiences to their customers. Your passion, communication skills, and technical expertise will be key in driving our organisation's success and ensuring client satisfaction.

**Requirements**:

- Must have 3+ years of experience working with CX / CCaaS solutions.
- Strong technical skills are desirable.
- Must have a strong ability to present complex use cases.
- Strong presentation skills.
- Must have great communication skills and the ability the communicate with different customer personas (IT, Contact Centre Managers, CX Directors, heads of departments and C-Level).
- Ability to work in a fast-paced environment.
- Must be a self-motivated person.
- Have experience in solution design.
- Must be able to work as a team.
- Must have a strong ability to complete technical written documents.
- Skills to assist the sales team with written responses to tenders.

**Kerv Values**
- Team Is Everything
- Think Customer-First
- Build Future
- Spread Good Vibes
- Do The Right Thing
- At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together._

**Benefits**:

- Company car
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Sales: 1 year (preferred)

Work Location: In person

  • Product Technology Solutions Expert

    4 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    Role OverviewWe are looking for a Product Technology Solutions Expert to join our Product Solution Delivery Team. This is a high-impact opportunity that consults our agency customers on product upgrades, implementation, and technology integrations, developing and driving the strategic direction for one of the leading global travel technology companies.Key...

  • Lead Fire Consultant

    1 week ago

    Richmond, Greater London, United Kingdom Bureau Veritas Group Full time

    Role OverviewBureau Veritas Group is seeking a skilled Lead Fire Consultant to join their team of industry experts. This role will involve providing high-quality technical guidance and innovative solutions for clients across various sectors.

  • Senior Product Technology Consultant

    1 month ago

    Richmond, United Kingdom Sabre Full time

    Description Our team is looking for a Product Technology Consultant who will be a part of our Product Solution Delivery Team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation and technology integrations. develop and drive the strategic direction for one of the leading global travel technology...

  • Technology Consulting Expert

    17 hours ago

    Richmond, Greater London, United Kingdom Sabre Full time

    Job SummaryWe are offering a highly competitive salary of $120,000 per annum to a skilled Product Technology Consultant who will be part of our Product Solution Delivery Team.The ideal candidate will have at least 3 years of relevant work experience and possess strong technical skills to analyze system needs and handle systems development, process analysis,...

  • Principal Structural Design Consultant

    1 week ago

    Richmond, United Kingdom Aldwych Consulting Full time

    About UsAldwych Consulting is a reputable ISO9001 approved design consultancy with a financially stable track record, offering a diverse range of projects across various sectors.Salary and BenefitsThe company offers a competitive salary of £55,000-£70,000 per annum, reflecting the location in Richmond, TW9. In addition to the base salary, employees are...

  • Sales Consultant

    5 months ago

    Richmond, United Kingdom Gumtree & Motors Full time

    **You are only a few clicks away from helping millions of buyers and sellers make ‘Good Finds Happen’ on one of the UK’s most loved marketplaces - with over 14 million visitors every month! That’s right, we’re proud to be Gumtree.** A career at Gumtree is joining a mission to make buying and selling safer, simpler and more enjoyable. We’re...

  • Sales Consultant

    5 months ago

    Richmond, United Kingdom Gumtree Full time

    **With nearly a million new ads on the site each week and a whopping 14 million unique visitors every month, Gumtree prides itself on being the go-to place for everything from smartphones to cars and jobs to flats.** **As a company we are on a mission to make buying and selling second hand safer, simpler and more enjoyable for everyone, because we believe...

  • Sales Consultant

    5 months ago

    Richmond, United Kingdom Gumtree & Motors.co.uk Full time

    **With nearly a million new ads on the site each week and a whopping 14 million unique visitors every month, Gumtree prides itself on being the go-to place for everything from smartphones to cars and jobs to flats.** **As a company we are on a mission to make buying and selling second hand safer, simpler and more enjoyable for everyone, because we believe...

  • Senior Structural Consultant

    3 weeks ago

    Richmond Hill, United Kingdom Vertical Recruitment Limited Full time

    Transform Your Career as a Structural Engineer in LeedsAt Vertical Recruitment Limited, we are seeking a talented and ambitious Structural Engineer to join our dynamic team in Leeds. As a key member of our engineering consultancy, you will play a crucial role in delivering exceptional structural engineering solutions for a wide range of projects.Key...

  • Sales Consultant

    4 days ago

    Richmond, United Kingdom Motors Full time

    You are only a few clicks away from helping millions of buyers and sellers make 'Good Finds Happen' on one of the UK's most loved marketplaces - with over 14 million visitors every month! That's right, we're proud to be Gumtree. A career at Gumtree is joining a mission to make buying and selling safer, simpler and more enjoyable. We're powered by over 100...

  • Product Technology Strategist

    22 hours ago

    Richmond, Greater London, United Kingdom Sabre Full time

    OverviewSabre is a leading global travel technology company, and we are seeking a Product Technology Consultant to join our Product Solution Delivery Team.We are looking for an experienced professional who will consult with our agency customers on product upgrades, implementation, and technology integrations. The successful candidate will be responsible for...

  • Senior Product Technology Professional

    7 days ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About the Role:We are seeking a Product Technology Consultant to join our Product Solution Delivery Team. As a key member of this team, you will play a crucial role in consulting with our agency customers on product upgrades, implementation, and technology integrations.Key Responsibilities:Support the growth strategy plans by managing assigned tasks through...

  • Travel Sales Consultant

    7 days ago

    Richmond, Greater London, United Kingdom Sabre Corporation Full time

    Sabre Corporation, the global leader in travel tech, is expanding its EMEA SMB team with a focus on acquiring new logos and building the next generation of Sabre talent.Job DescriptionThis role involves surpassing monthly revenue quotas by acquiring new accounts. You will manage all stages of the sales cycle, including generating pipelines, qualifying...

  • Senior Structural Engineer

    4 weeks ago

    Richmond, Greater London, United Kingdom Aldwych Consulting Ltd Full time

    About the RoleAs a Senior Structural Engineer at Aldwych Consulting Ltd, you will be working on a diverse range of projects, from complex design challenges to architecturally led schemes. You will have the autonomy to take ownership of your projects and work closely with the Director to deliver high-quality results.Key ResponsibilitiesDesign and calculate...

  • Building Construction Project Manager

    1 week ago

    Richmond, Greater London, United Kingdom Talk Recruitment Full time

    About the RoleThe successful candidate will be responsible for appointing and managing consultants, monitoring the production of detailed designs, and managing the design appraisal review process for projects in delivery. With a focus on delivering existing pipeline and securing new work, this role requires strong leadership skills and the ability to...

  • Head of DSO UK

    4 weeks ago

    Richmond, Greater London, United Kingdom Straumann Group Full time

    About Straumann GroupStraumann Group is a leading global dental company headquartered in Basel, Switzerland. Our products, solutions, and services are available in over 100 countries through a network of distribution subsidiaries and partners. We are committed to building and serving enterprise customers across all product segments through winning business...

  • EMEA Regional Sales Leadership Role

    6 days ago

    Richmond, Greater London, United Kingdom Sabre Full time

    Job RequirementsTo be considered for this role, you must have:At least 10 years of experience in sales and account management.Proven track record of success in sales and negotiation.Excellent communication and interpersonal skills.Ability to handle multiple projects/activities simultaneously.Intimate knowledge of the Airline industry.Experience in selling...

  • Senior Digital Strategist

    2 weeks ago

    Richmond, United Kingdom Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Senior DSO Sales Director UK

    2 weeks ago

    Richmond, Greater London, United Kingdom Straumann Group Full time

    Company OverviewStraumann Group is a leading global company headquartered in Basel, Switzerland. The company employs approximately 9000 people worldwide and has a strong presence in over 100 countries.About the RoleWe are seeking an experienced Senior DSO Sales Director to join our UK team. As a key member of our sales leadership, you will be responsible for...

  • Clinical Operations Manager

    4 months ago

    Richmond, United Kingdom ProPharma Group Full time

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...