Learning Service Delivery

2 months ago

Gaydon, United Kingdom Jaguar Land Rover Full time

REQ ID: 115962
JOB TITLE: Learning Service Delivery & Governance Consultant
SALARY: Competitive
POSTING END DATE: 30th May 2023
LOCATION: Gaydon

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**What to expect**

This is an exciting opportunity to work within a dynamic team at the heart of the My Growth and Development experience, with multiple interfaces across the wider HR Experience model and other key business stakeholders.

This role has primary responsibility for governance of all fundamental Academy processes for effective and efficient operation of the Learning Academy, as well as driving customer love through a high-quality employee experience via our Service Delivery model. You'll key project activity for the Academy and will also work with multiple stakeholders across My Growth and Development ensuring learning solutions can be prioritised and supported appropriately, with high quality outcomes for the learner and business stakeholders.

You'll be highly connected across the My Growth and Development organisation as well as the wider HR organisation and seeks to drive cross-team continuous improvement initiatives for process optimisation, and cost / resource efficiency. This role is also the lead for ensuring processes and associated instructions are maintained within HR Key Work Systems / JLR Way and is the SME for the Academy around GDPR and employee privacy.

**Key Accountabilities** and **Responsibilities**
- Essential interface for learning product owners, working closely to ensure that end to end learning administration needs are defined early, and that learning administration is delivered and maintained at the point of learning deployment. This drives high impact outcomes for the learner and business stakeholders.
- Demonstrating customer love through driving a high quality and consistent employee experience. Working closely with the Infrastructure and Governance lead, and with close relationships into HR Direct, you will set the standard and maintain the governance around learning service delivery, considering how learning needs and employee queries are managed and responded to, as well as supporting KPI analysis and insight across MG&D.
- Embodying unity, you will work work in collaboration cross-functionally to drive continuous process improvement of the processes which enable our mission “to provide exceptional, inclusive and sustainable learning and development opportunities & experiences to employees, supporting personal and business growth everyday”.
- Enabling reporting solutions for key stakeholders and Product Owners, ensuring learning performance is transparent and value can be articulated.
- Data champion & GDPR lead for My Growth and Development, understanding and embedding the standard by which all Learning product owners ensure their learning is compliant.
- This role also has line management responsibility so you will be integral in working with the Infrastructure and Governance lead to develop team objectives which drive business impact as well as personal & team growth.
- The design, testing and training for TML (India) on all learning administration processes, work instructions and guides to ensure service is stood up for the JLR Learning Academy

**What you’ll need**
- Collaborative style, keen to build relationships and create cross-team connections.
- Growth-minded, with a strong desire to actively grow yourself and others.
- Passionate about delivering an outstanding customer experience, with tenacity to create and embed service delivery standards.
- Experience in using data to drive insights and decisions.
- Experience of implementing improvements to optimise ways of working and drive efficiency.
- Responding constructively to new ideas and inputs
- Strong planning and organisation skills,
- Comfortable with technology and aptitude for learning new systems for deployment of learning.
- A great communicator with the ability to articulate complex proposals / solutions.
- Sound negotiation and influencing skills.
- An effective team player, supporting other team members.

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if sui

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