Out of Hours Coordinator

5 months ago


Whitstable, United Kingdom HRS Healthcare Ltd Full time

Are you looking for some part time work (22 hours a week) that you can do from home? Do you have great communication skills? If so, then read on

**About the role**
- The Out of Hours Coordinator will cover all out of hours bookings that get called in.
- These clients will be wanting to book a carer, HCA, Support Worker, or Nurse to come and cover a shift.
- You will proactively then call available staff to who can work.
- Offering strong customer service to ensure the needs of the client are met along with ensuring the staff member is aware of all the details of the shift.
- This is not an on-call type role, you will be proactively working during the set hours, so will need a quiet space to work from with no interruptions as majority of the time is spent on the phone, you will also need to be able to attend training in the Whitstable office.

**About you**
- You will have an excellent telephone manner.
- You will have had experience of working in a customer focused role and able to work under pressure.
- You ideally will have worked within the care sector.
- Ability to build rapport with the clients, our internal team and field-based team.
- Strong IT skills with the ability to prioritise and multitask.
- You will have the right to work in the UK and hold a clean UK driving licence.

**You will be able to commit to**:
Wednesday 6am - 9am

Thurs 5pm - 10.30pm

Fri 5pm - 10.30pm

Sat 6am - 2pm

**Total - 22hrs**

**What’s on offer for the Out of Hours Coordinator role?**
- Our client will offer you £11 per hour (weekdays) and £12 per hour (weekends).
- 25 days AL plus the bank holiday (pro rata)
- Enhanced sick pay.
- Employee Assistance Programme.
- Free DBS.
- Pension contributions.
- Frequent social events.
- Access to discounts on goods and services offered by third parties.
- Excellent career development opportunities.

**Job Types**: Part-time, Permanent

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home

Application question(s):

- Do you have a quiet space to work from during shift?
- Are you able to commit to the 22 hours per week?
- Are you able to attend training sessions in Whitstable, Kent?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Whitstable

Reference ID: MAOOH



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