L&t Operations Coordinator

3 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
A key role in the School’s Learning & Teaching team, working in partnership with academic and professional services colleagues to enable an effective administrative service to support a diverse portfolio of taught courses and programmes. Supporting delivery of the School’s strategic objectives and aligned with the University’s Change programme adopt a data-driven approach to evaluate and improve processes to enhance the experience for both students and staff.

**Main Duties and Responsibilities**
1. Responsible for the planning and implementation of key workstreams in the School’s learning & teaching administrative support team in the provision of an effective end-to-end service ensuring compliance with University standards, policies and procedures.
2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for teaching activity and enhances both the student and staff experience. This will include developing and maintaining standard operating procedures across the School’s portfolio of taught courses and programmes.
4. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School’s learning and teaching administrative workstream.
5. Support accreditation, enhancement, quality assurance and data governance standards and processes as relevant to the School’s teaching portfolio of courses and programmes, working with internal and external stakeholders to deliver all necessary requirements to specification and timelines.
6. Co-ordinate communication activities, providing advice to colleagues and customers in keeping with the relevant regulations, processes and procedures across the School’s teaching portfolio.
7. Exercise empathy, initiative and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
8. Undertake other appropriate activities dependent on the needs of the customer.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role,
**or**:

Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

**Desirable**:

B1 Process Improvement or Project Management certification (Six Sigma/Lean/PRINCE2/APMP etc.)
B2 Knowledge of other University software packages (Moodle, Qlikview, Oracle-based platforms etc.)
B3 Knowledge of Further/Higher Education policies and procedures.

**Skills**

**Essential**:

C1 Excellent organisational and planning skills.
C2 Solutions focused with business process improvement/project management skills.
C3 Ability to positively affect/influence the performance and motivation of others
- based approaches to decision making and process improvements.
C5 Ability to quickly embrace and learn new concepts, techniques or methodologies.
C6 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and cultures.
C7 Ability to use own initiative, exercise independent judgement, work under pressure, prioritise own workload and meet tight deadlines.
C8 Ability to work closely with, and influence, senior and external stakeholders.
C9 Ability to handle confidential and sensitive matters with absolute discretion.
-C12 Personal style compatible and consistent with University Values and Glasgow Professional Behavioural Framework.

**Experience**

**Essential**:

E1 Experience of delivery of business process improvements in a large complex administrative organisation
E2 Experience of delivering/exceeding results within a service-led organisation
E3 Experience of analysing/evaluating/interpreting data to inform decision-making and service improvements
E4 Experience of working with and influencing a variety of stakeholders

**Desirable**:

F1 Staff/resource management
F2 Use of CRM/query management systems or similar to manage service user relationships

**Terms and Conditions**
Salary will be Grade 6, £30,502 - £34,308 per annum.
This post is full time (35 hours per week) and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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