Service Support Administrator
5 months ago
We have a fantastic opportunity for a **Service Support Administrator **to join our Service & Heat Supply team based in Cambuslang (Glasgow).
If you are passionate and driven and enjoy making a difference - AMP can offer you the challenge and opportunity you’re looking for.
**The role will involve**:
**Key responsibilities**:
- Supporting the Service Desk Manager and team to create service tickets and allocate to engineers
- Assisting with reviewing incoming service reports and supporting in actioning any follow up works as required
- Assisting with planning on site works and coordination of engineers, specifically the housing team jobs
- Supporting the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIs
- Parts; to assist with coordinating the procurement function of the Service and Heat Supply team, following the parts procurement process
- To assist with booking accommodation, ferries, parking, and other travel for the Service & Heat Supply team
- Generating purchase orders and goods received notes
- Assisting with ordering PPE and uniform, liaising with managers and supervisors
- Assisting with calibration records and arranging equipment testing, ensuring equipment testing is monitored, records are updated, and equipment carried out ahead of expiration dates
- Liaising with suppliers and generating customer quotations for products and/or services
- Liaising with sub-contractors, filing job reports, and ensure works and subcontractor plans are in place
- Providing internal and external customers with job reports, photographs and any additional information required
- Assisting with stock management at AMP Cambuslang Office to improve efficiency
- Receiving deliveries to Cambsulang Energy Centre, and notify the team and engineers
- As a key holder for the AMP Cambuslang office allow access to the office for meetings, training, engineers and to be available to allow access for contractors and others to the Energy Centre at Cambuslang.
**What we are looking for**:
- Experience within logistics/planning/scheduling
- Good geographical knowledge, covering Scotland locations
- Customer service experience
- Experience with database systems and apps
- Strong communicator and commitment to customer service and satisfaction
- Excellent organisational and administration skills
- Proficient in Microsoft Office
- Proactive and solution driven.
**What will we offer in return?**
We’ve built a culture founded on honesty, working hard, and enjoying ourselves. And we have created a workplace where everyone feels more connected, heard, and valued. You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include:
- 26 days annual leave entitlement plus 8 days for public holidays
- Life Insurance
- Employer pension contribution
- Healthcare Cash Plan
- Access to advice, counselling, and support
- Access to GP services
- Wellbeing tools and resources
- Shopping and lifestyle discounts
- Discounted gym membership.
**Additional Information**:
- Location: AMP Clean Energy, Cambuslang Glasgow Office, G72 8PG
- Competitive salary to be discussed at interview
- Hours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)
- Office based.
**Safer Recruitment**
In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.
**Equal Opportunities**
**Job Types**: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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