Spa Receptionist

4 days ago

St Andrews, United Kingdom The Old Course Hotel, Golf Resort and Spa Full time

**About Us**

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**

Our award-winning Kohler Waters Spa Team are at the hub of our business and are looking for a friendly and welcoming Spa Receptionist to join them. Our Spa Receptionist’s contribute to our overall guest experience and ensure our members and guests receive a luxurious experience from the moment they walk through our door.

**Duties and Responsibilities**
- Providing excellent customer service to all members and guests from the moment they walk through our door
- Sending out letters and gift certificates
- Corresponding with Sales and Reservations Teams re group bookings
- Sharing information and knowledge of all treatments, facilities and products within the Spa

**About you**

You will be an enthusiastic, friendly and welcoming individual who prides themselves on delivering excellent customer service. Strong communication, administration and organization skills are essential for this role along with the ability to work well as an individual and as part of a team. Ideally, you will have front of house experience however, this isn’t essential as full training will be provided.

**Salary**

This is a casual position working a flexible shift pattern. An hourly rate up to £11.00 per hour is offered, depending on experience. There is an element of weekend working and our flexible shift pattern is based on the following shifts:
Early: 06:00 a.m. to 14:30 p.m. Mid: 10:00 a.m. to 18:30 p.m. Late: 12:30 p.m. to 21:00 p.m.

**B**enefits include: *
- Free on-site parking
- Lunch meal provided on-site
- Free fitness and leisure access when off duty
- Generous discounts in our food and beverage outlets
- Generous discounts in our award-winning spa
- Free Golf at our Dukes golf course
- 24/7 employee assistance line - All our associates are eligible to access the Hospitality Action’s Employee Assistance Programme (EAP) is an assistance line supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare. Like the industry it serves, the assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages. The benefits available include access to debt advice and legal guidance.
- Bespoke wellbeing programme with regular external facilitators
- Subsidised taxi service following late night and early shifts at certain times

**Job Type**: Zero hours contract

**Salary**: £9.50-£11.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

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