E-commerce Executive

7 months ago

Gateshead, United Kingdom Roxoa Group Full time

**Who are Roxoa?**

With an online portfolio of three multi-million pound ecommerce stores in the jewellery sector, Roxoa encompasses a team of hardworking, fun and ambitious individuals who love what we do. Our plan to continue the growth of the Roxoa team is centred around investing in the very best people. We’re collaborative, progressive and professional, with a focus on personal growth without the corporate mentality.

If you’re a passionate individual, an expert in what you do, and would like to make a valued impact to Roxoa Group, we’d love to hear from you.

**What we’re looking for**:

- Extensive knowledge of Ecommerce and the use of Ecommerce platforms.
- A driven, technically minded individual who is a self-starter and able to manage their own workload with direction from the business.
- Willingness to learn about all parts of the business to aid in project management and decision making. You will be bold in questioning new ideas and suggestions to achieve the best outcome for the customer.
- Broader knowledge of the entire marketing mix, as well as the ability to manage multiple brands and stores simultaneously.
- A perfectionist who understands the need for quality, clean data, and professional, commercially consistent output.

**What you’ll be doing**:

- Taking ownership of the product catalogue, images and categories, ensuring information is kept up to date, and new products are uploaded accurately and efficiently.
- Contributing to the overall ecommerce strategy and assisting with implementing new projects and initiatives.
- Increasing sales through Conversion Rate Optimisation and A/B Testing.
- Acting upon and responding to service desk requests for product information changes and website issues.
- Working with the Marketing Team and using data to enhance product merchandising, search engine optimisation and on-site content.
- Continuous testing of the websites to ensure a frictionless customer experience.
- Regular auditing and maintenance of the stores to ensure high performance and conversion.
- Analysing data from Google Analytics and 1st party sources to assist with decision-making and problem-solving.
- Using professional platforms to carry out thorough competitor research.
- Helping maintain several affiliate networks using Awin through third party management.

**Key skills we need**:

- Extensive knowledge of Ecommerce platforms. Knowledge of Magento 2 is preferred. All of our stores use the Magento 2 Commerce platform.
- An understanding of how on-site content affects Search Engine Optimisation.
- The ability to use data to drive decision-making, including Google Sheets and Microsoft Excel skills and experience with analytics platforms.
- A high level of experience with GA4, including some experience with implementations and the Data Layer.
- A high level of experience with reporting and Business Intelligence tools such as Looker Studio.

**What we offer**:

- Highly supportive team and open environment.
- Personal development plans and substantial training budget for every team member.
- Regular appraisals and pay reviews.
- Individual annual performance bonuses and team incentive.
- 60 day probation period.
- Fully underwritten WPA private healthcare scheme for you with the option to extend to your family.
- Simplyhealth dental care plan for all team members.
- Flexible Dependency Policy.
- An unrivalled staff discount on jewellery from all our stores and brands.
- On-site parking for all team members.
- Cycle to Work Scheme.
- Regular team socials throughout the year: karting, mini-golf, music events, eating out etc.
- On-site facilities: kitchens, shower, bike racks, focus areas.
- Breakout areas with pool table, table football and table tennis.
- Opportunity for international travel.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- E-commerce: 2 years (required)

Ability to Commute:

- Gateshead (required)

Work Location: In person

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