Service Desk Co-ordinator

2 weeks ago

Chessington, United Kingdom Talent Agility Limited Full time

Talent Agility is working with a leading Fire & Security company operating across UK. Our client specialises in active fire and security solutions, offering an unparalleled level of knowledge & service in this sector.

Our client is looking for an experienced Service Desk Co-ordinator monitor and deal with customer enquiries.

Duties will include:

- Answer all incoming telephone calls and assist with their enquiry accordingly.
- Ensure all new calls are logged and allocated to engineers in a timely manner
- Effectively plan engineers’ callouts to customers and ensure the work is allocated effectively, monitoring through to completion.
- Continually communicate with customers should any problems arise on site
- Produce quotations for any required remedial/small works.
- Laise with our suppliers to obtain price and availability of parts.
- Raise invoices for chargeable works completed by the Service Engineers.
- Book routine maintenance visits, call outs, and updating keyholder details.
- Organise work and time efficiently, and to work supportively within the team.

Location: Chessington

**Salary**: £20,000 - £24,000 per annum

Experience and Knowledge required:

- At least 1 year of working within a Customer Service role (desirable).
- Showcase excellent customer service.
- Able to work in a fast-paced environment.
- Work well under pressure.
- Excellent communication skills at all levels.
- Prioritise workload.
- Good organisational skills A great team player.
- Excellent telephone manner, with strong communication and interpersonal skills.

**Benefits**:

- Basic Salary between £20,000 - £24,000 (dependant on experience)
- Pension Scheme
- Life Assurance
- Employee Recognition Scheme
- Much more besides

For more information please submit your CV to this advert.

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