ICT Manager

3 weeks ago

Chessington Surrey, United Kingdom Callaway Golf Full time

ABOUT US Callaway Golf Europe Ltd is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work We are passionate and push the limits of innovation. All while having fun and making golf enjoyable for everyone

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. The Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and support providers.

The position leads an inhouse team of 4, supporting two sites (Chessington office and Swindon distribution centre), company IT users across 15 countries and works closely with the global IT team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites.

Lead the IT Service Desk and Desktop Support functions to meet current and future business and user needs
Manage issues reported by email, telephone and in-person, utilizing Jira platform for tracking and escalation purposes
Collaborate with global IT peers and external suppliers on incidents, projects and tasks
Lead communications to business on behalf of IT Dept.
Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintained
Manage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF wearables, Apple iPhones), supplier relationships and maintain asset tracking resources
Liaise with international business units in support of, and new projects within, a Cisco / FortiGate / MPLS-connected network
Deploy, manage and support on-premise Windows and Linux servers within a Nutanix / VMware environment, addressing performance issues in a timely manner
Ensure data backups, via HYCU & Veritas, are completed in accordance with company SOPs
Manage mobile telephony needs of UK business including hardware procurement and contract management
IT Security
~ Work collaboratively with Global IT Security, HR team and all business users to maintain security of company network, endpoints and data

Project Management
~ Create project plans and manage projects initiated locally and via other business units

Financial Management
~ Manage departmental budget and capex planning, providing best-cost solutions and reliable forecasts

Experienced, hands-on IT leader with a strong record of service delivery and customer satisfaction
Ensure regular informal performance feedback is given to employees and coach / counsel as needed
Identify training needs and design development plans. Ensure new starters have an effective induction and training plan
Staff resource planning to ensure priorities and objectives are met e.g. on-site IT support at Swindon distribution centre during staff holiday or absence

Jira (or similar), Active Directory, Operating systems - Windows 10/11/Server (to 2022), Mac OS, Apple iOS, VMware, network storage, PC/Mac, Outlook/Exchange, Office 365 including SharePoint, Cisco UCaaS including Contact Centre (or similar), networking, TCP/IP, LAN / WLAN / WAN
Good commercial understanding of sales and manufacturing environments
A natural communicator who can relay clear and accurate information both verbally and in writing across an international business
Relevant IT certifications: Microsoft, ITIL

Work is performed in a designated professional office workstation and environment.
Extensive use of office equipment to include computer, monitor, and other business related machines and software.
Full driving license / car as some travel to Swindon site required
Some heavy lifting of computer equipment

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