Guest Service Line Agent/switchboard

6 months ago

London, United Kingdom Melia Hotels International Full time

**_“The world is yours with Meliá”_**

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**About ME London Hotel, WC2R 1HA**

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologiesThen you connect with the ME by Meliá brand
- Mission: _The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction
- What will you be doing?_
- Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.
- Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
- Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the
- Manage customer incidents, following the established protocols.
- Efficiently use the different departmental management tools necessary for the daily control of operating procedures.
- Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.
- Verify material orders following the set product guidelines, for better optimization of economic resources.
- What will you need?_
- Fluent in English
- Ability to work in a team
- Communication skills
- Problem-solver
- OPERA knowledge

.Passion for hospitality

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

**At Meliá we are all VIP**
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR

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