Night Guest Service Line Agent

3 months ago

London, United Kingdom Melia Hotels International Full time

“The world is yours with Meliá”  

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

** Salary package:  up to   £26,//  Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

SWITCHBOARD / GUEST SERVICE LINE AGENT

Mission:  The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

Responsibilities will include, but are not limited to:

· Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.

· Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

· Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying up-selling and cross-selling techniques to optimise the hotel's extra revenues. 

· Manage a high volume of emails, preparing detailed reports, and ensuring accurate documentation. 

· Manage customer incidents, following the established protocols.

· Efficiently use the different departmental management tools necessary for the daily control of operating procedures.

· Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.

· Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for:

Customer Service skills Fluency in English. Additional Spanish would be advantageous. Strong administrative skills are essential. Good communication and problem solving skills. Be available to work night time.

The successful candidate must already have eligibility to work in the UK.

At Meliá we are all VIP  

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP  People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. 

If you want to be “ Very Inspiring People “, follow us on: 

– TIKTOK – LINKEDIN – INDEED – GLASSDOOR

  • Night Guest Service Line Agent

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Night Guest Service Line AgentJoin our team at Meliá Hotels International as a Night Guest Service Line Agent, where you will play a vital role in delivering exceptional customer experiences.About the Role:The Night Guest Service Line Agent is responsible for managing customer requests through the telephone line, ensuring total customer...

  • Night Guest Service Line Agent

    1 month ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Night Guest Service Line AgentJoin our team at Meliá Hotels International as a Night Guest Service Line Agent, where you will play a vital role in delivering exceptional customer experiences.About the Role:The Night Guest Service Line Agent is responsible for managing customer requests through the telephone line, ensuring total customer...

  • Night Guest Service Line Agent

    4 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Night Guest Service Line AgentAt Meliá Hotels International, we are seeking a highly skilled and customer-focused Night Guest Service Line Agent to join our team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service to our guests through our telephone line, ensuring their stay with us is...

  • Night Guest Service Line Agent

    4 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Job Title: Night Guest Service Line AgentAt Meliá Hotels International, we are seeking a highly skilled and customer-focused Night Guest Service Line Agent to join our team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service to our guests through our telephone line, ensuring their stay with us is...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Night Guest Service Line Agent

    1 week ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Meliá White House Hotel Job OpportunityDiscover a career path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.About Guest Service Line Agent RoleThe Guest Service Line Agent plays a vital role in the daily...

  • Night Guest Service Line Agent

    3 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Unlock Your Potential with Meliá White House HotelAre you a customer service enthusiast looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We're seeking a skilled Guest Service Line Agent to join our team at Meliá White House Hotel!About the Role:As a Guest Service Line Agent, you will be the first point of...

  • Night Guest Service Line Agent

    2 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Meliá Hotels International: A World of OpportunitiesAre you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a strong desire to work in a dynamic environment? We're looking for a skilled Guest Service Line Agent to join our team at Meliá White House Hotel in London.About the Role:As a Guest Service Line...

  • Night Guest Service Line Agent

    2 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Customer Service Excellence at MeliáMeliá Hotels International is seeking a skilled Guest Service Line Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our guests through our telephone line.Key Responsibilities:Manage guest requests and complaints in a professional and...

  • Night Guest Service Agent

    2 weeks ago

    London, Greater London, United Kingdom Broadwick Soho Full time

    Night Guest Service AgentWe are seeking a Night Guest Service Agent to join our team at Broadwick Soho, a luxurious hotel in the heart of London. As a Night Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.Key Responsibilities:Registration and information provision...

  • Night Guest Service Agent

    2 weeks ago

    London, United Kingdom Royal Lancaster London Full time

     Join the team that Always Cares! Are you the typeof person that gets out of bed on the right side every day? If so, we wouldlike you to come and join us as a Night Receptionist (Night Guest Service Agent) at the Royal Lancaster London, where we encourage your personal developmentand growth. We are located next to Lancaster Gate tube station, and a...

  • Nights Guest Service Agent

    5 months ago

    London, United Kingdom Cycas Hospitality Full time

    Nights Guest Service Agent Are you looking for a job in central London (15 min walking from Big Ben)? Are you looking for a night job( 10:45 pm-07:15 am)? Are you looking for an amazing place to work? Are you looking to be part of a great team?  ...and if you are a hardworking individual who is a friendly night owl, with a bubbly personality, great team...

  • Night Guest Service Agent

    5 months ago

    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at Criterion Hospitality. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Night Guest Service Agent

    2 weeks ago

    London, Greater London, United Kingdom Broadwick Soho Full time

    Night Guest Service AgentWe are seeking a Night Guest Service Agent to join our team at Broadwick Soho. As a Night Porter, you will be responsible for providing a friendly, efficient registration, and information to all guests, fellow employees, and visitors.Key Responsibilities:Provide exceptional customer service to guests and colleagues.Respond to guest...

  • Night Guest Service Agent

    5 months ago

    London, United Kingdom Zedwell Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and...

  • Night Guest Service Agent

    2 weeks ago

    London, United Kingdom Royal Lancaster London Hotel Full time

    Night Guest Service Agent - London Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Receptionist (Night Guest Service Agent) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to...

  • Night Guest Service Agent

    2 days ago

    London, United Kingdom Royal Lancaster London Hotel Full time

    Night Guest Service Agent - London Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Receptionist (Night Guest Service Agent) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to...