Trainee IT Service Desk Analyst

5 days ago


Reigate, United Kingdom MFK Recruitment Full time

We have an exciting opportunity for a Trainee IT Service Desk Analyst to join our well-established client based in Reigate.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities

**Trainee IT Service Desk Analyst - job role**:
As a Trainee IT Service Desk Analyst, you will be working as the first point of contact for our customers whether that be via the Telephone or Ticketing System. You will be working with a variety of users to resolve or escalate their technical issues ina prompt and professional manner.

This is an excellent opportunity for someone with a passion for IT and support to progress within this dynamic and rewarding organisation.

**Trainee IT Service Desk Analyst - responsibilities & duties**:

- To manage all incidents and customer requests from receipt to resolution and closure
- Troubleshoot and diagnose desktop and system problems and assist remotely within SLA’s.
- Respond to user software or hardware queries via ticket or phone.
- Update the ticketing system, ensuring all calls have been logged and all notes are completed and up to date.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
- Review weekly timesheets and KPI scorecards.
- Assistance with On-site visits and Projects

**Trainee IT Service Desk Analyst - skills / experience / qualifications**:

- GCSE/A Levels - A relevant course to IT
- Experience in a customer service environment
- Ability to problem-solve technical issues.
- Strong communication and customer service skills
- Ability to work independently and take initiative
- Strong work ethic and ability to work in a dynamic work environment.
- Driving License and Vehicle



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