IT Support Team Lead

2 days ago


Reigate, Surrey, United Kingdom Wipro Full time
About the Role:

We are looking for an experienced IT professional to fill the role of Service Desk Manager. The successful candidate will be responsible for managing a team of technical support engineers and analysts, as well as overseeing the day-to-day operations of our service desk.

Key Responsibilities:

  • Manage a team of 5 second-line support engineers and 3 helpdesk analysts
  • Act as point of contact for escalated service desk queries and incidents
  • Proven experience in managing and reporting on a service desk environment
  • Experience with Microsoft platforms and networking
  • Experience with implementing/updating Service Desk environments using Jira
  • Experience working within an AWS Cloud environment

Requirements:

  • Proven experience in IT operations and service management
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment

Why Wipro:

  • We offer a competitive salary of £65,000 - £80,000 per annum
  • A generous benefits package, including contributory pension and private medical insurance
  • Opportunities for training and development


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