Global Technical Support Lead

17 hours ago


Reigate, Surrey, United Kingdom Willis Towers Watson Full time

We are seeking an experienced Senior Support Professional to lead our global technical support team. As a subject matter expert, you will provide high-quality complex technical support to clients and utilize troubleshooting skills to obtain resolutions to issues.

The ideal candidate will have at least 5 years of experience as a Technical Support Analyst and possess gold standard client-facing skills. You will be responsible for leading and mentoring the team, including regular performance reviews and constructive feedback.

Key responsibilities include:

  • Providing technical support to clients in both on-prem and SaaS environments
  • Elevating customer issues as necessary and ensuring timely delivery of fixes and solutions
  • Contributing feedback, insights, and suggestions to identify product improvement opportunities

Salary: £55,000 - £65,000 per annum. Flexible and hybrid working arrangements available.

We offer a range of benefits, including:

  • A competitive salary package
  • Pension scheme
  • Annual leave entitlement


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