Service Desk Analyst

3 weeks ago


Reigate, United Kingdom MFK Recruitment Full time

Our reputable client based in Reigate is seeking a Service Desk Analyst, to join their growing team.

For this Service Desk Analyst role, you will be based at their HQ in Reigate, some local travel may be required to their client’s sites, and you will also have an option of some remote working.

**Service Desk Analyst main responsibilities**:

- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To resolve incidents escalated from 1st line support team
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead & or Manager

**Service Desk Analyst knowledge/experience required**:

- 6+ months of experience working as a Service Desk Analyst/1st Line Support
- Office 365
- Windows Server
- Active Directory
- Troubleshooting
- Excellent communication skills
- Experience in a service delivery environment
- Proven experience of delivering to SLA’s.
- Proven experience in excellent customer service
- Demonstrated understanding of technical troubleshooting and fault finding.

You must have a UK driving license and vehicle, for this position.



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