Outpatient Services Support Clerk

3 weeks ago


Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

We are looking for a new Outpatient Services Support Clerk to join our team

Outpatient Booking Services is based at 20 Rouen Road in the city centre. The staff are extremely friendly and welcoming but work in a very busy office environment. Full training is supplied and progression within the department is available.

Full time, 37.5 hours per week with flexible working options available.

**Interview date**: 22nd May 2023

You will be part of a team responsible for recording referrals received for new patient first appointments, this will involve using multiple systems to retrieve, record and upload the referral. This role requires strong attention to detail, the ability to record information accurately and to concentrate for long periods of time.

You will also support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- Ensure all new referrals are recorded within the timeframe set
- Opening and checking incoming mail and updating PAS as necessary, distributing and re-directing through the appropriate channels, e.g. Outpatient Referral Console or mailboxes
- Ensure all new registrations are tracked on PAS to the Health Records Library, unless an appointment is pending within 48 hours, whereby track to appropriate destination
- Auctioning changes affecting the Master Index and generally assisting in its maintenance
- Add referrals to the Outpatient Referral Console system for the consultants to accept or reject, for those specialities not currently using the console system, scan and send referrals via relevant mailbox facilities
- Assist booking staff with adding patients to outpatient waiting lists when requested

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.



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