Outpatient Booking Services Support Clerk

2 weeks ago

Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

Outpatient Booking Services is based at Rouen Road, where the staff are extremely friendly and welcoming but work in a very busy office environment. Progression in the department is available and full training is supplied.

**Full time**: 37.5 hours per week

You will be booking and cancelling outpatient appointments, using up to 5 systems that should contain identical information and will be receiving and making telephone calls internally and externally conversing with patients and GP practices.
- Based at Rouen Road easy access to the city centre
- Work arrangements Monday - Friday (hours to be agreed)
- You will be working in a small team dealing with Cardiology bookings

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- Dealing with both telephone and post appointment requests and queries for any new and follow-up appointments.
- To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking, full booking, PAS and eRS.
- To support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways.
- Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient.
- To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order.
- Generate all letters in the time scales agreed to maintain a partial booking process.
- When patients have failed to respond in the agreed timescales or declined two offers, after discussion with your team co-ordinator, remove patients from waiting list, inform patient and GP by letter that they have been removed from the Trust waiting list.
- Action changes affecting the Master Index and assist with its maintenance.
- Other general duties, which may be necessary to ensure the smooth functioning of the department.
- The post holder will ensure that any data created, edited, used, or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework.

Please see the attached job description for full details.

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