Call Centre Agent

7 days ago


Brighton, United Kingdom HEADWAY DIGITAL LTD Full time

We are expanding our team and seeking dedicated individuals to join us as Call Centre Agents. As a Call Centre Agent, you will be the first point of contact for our customers. You will handle inbound calls, respond to inquiries, resolve issues, and provide information about our products and services. Your primary goal will be to ensure customer satisfaction and maintain positive relationships with our clients.

**Responsibilities**:

- Handle incoming calls from customers and assist with inquiries or issues
- Make outbound calls to follow up on customer requests or resolve complaints
- Utilise phone etiquette to ensure professional and courteous interactions
- Analyse customer needs to recommend products or services that best suit them
- Up sell products or services to increase sales revenue
- Assist with resolving customer complaints or issues in a timely manner

**Qualifications**:

- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent data entry skills for accurate record keeping

Pay: From £23,646.00 per year

**Benefits**:

- Company events
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Brighton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 17/07/2024


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